Account Compromised During Email Provider Outage - Account Now Shows as Non-Existent

Peter Mohrhorist 25 Reputation points
2026-01-01T04:25:08.4833333+00:00

Hello,

I need urgent assistance recovering my Microsoft account that was compromised and possibly deleted.

Timeline of Events:

  • My primary email account was disabled by my email provider approximately 24 hours ago
  • During this period, someone gained unauthorized access to my Microsoft account
  • I have since recovered my email account and regained access to it
  • However, my Microsoft account now shows "This Microsoft account doesn't exist" when I try to log in with my original email address

Evidence of Compromise:

  • My Microsoft Authenticator app previously showed my account linked to my legitimate email
  • The app now shows the account email has been changed to a suspicious disposable email address (domain ends in "jerkoffmail.com")
  • When I attempt password recovery using the Authenticator code, I receive an error stating "our authenticator system isn't working right now" - however, this ONLY happens with this specific account. My other Microsoft accounts work fine with Authenticator.

What I Need: I need to speak with the Account Security team directly about recovering my account. This appears to be a case of account takeover during a temporary email outage, and I have proof of ownership via my Authenticator app.

How can I contact Microsoft Support privately to provide my account details and verification information?

Thank you.

Microsoft Security | Microsoft Identity Manager

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