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Account Compromised During Email Provider Outage - Account Now Shows as Non-Existent
Peter Mohrhorist
25
Reputation points
Hello,
I need urgent assistance recovering my Microsoft account that was compromised and possibly deleted.
Timeline of Events:
- My primary email account was disabled by my email provider approximately 24 hours ago
- During this period, someone gained unauthorized access to my Microsoft account
- I have since recovered my email account and regained access to it
- However, my Microsoft account now shows "This Microsoft account doesn't exist" when I try to log in with my original email address
Evidence of Compromise:
- My Microsoft Authenticator app previously showed my account linked to my legitimate email
- The app now shows the account email has been changed to a suspicious disposable email address (domain ends in "jerkoffmail.com")
- When I attempt password recovery using the Authenticator code, I receive an error stating "our authenticator system isn't working right now" - however, this ONLY happens with this specific account. My other Microsoft accounts work fine with Authenticator.
What I Need: I need to speak with the Account Security team directly about recovering my account. This appears to be a case of account takeover during a temporary email outage, and I have proof of ownership via my Authenticator app.
How can I contact Microsoft Support privately to provide my account details and verification information?
Thank you.
Microsoft Security | Microsoft Identity Manager
Microsoft Security | Microsoft Identity Manager
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