Unable to register for the Partner Hardware Developer Program

I've setup a Microsoft partner account, and im trying to sign up for the Hardware Developer Program, but im unable to complete it. Support is seemingly refusing to assist me.

I have done the following:

1. I signed the signable file with our code signing certificate and uploaded the certificate as per this
2. I completed the company and identity verification. I see authorized in all three sections under Legal Info. 1)Partner 2)Reseller 3)Developer
3. Under Programs I requested access to hardware

I dont see any other steps i need to complete, but i still dont have access to Hardware.

I opened a case with Microsoft using the very account i used to create the partner account and the one i used for identity verification. I received a response from someone Sohaila. At first the person claimed that the email i used to open the case is "not associated to a developer program within Partner Center". I asked for clarification. The response was: "This account has been suspended due to non-compliance with the hardware program. All partners are required to accept our current agreements and complete Account Verification successfully to be compliant". I then begged for clarification, but all my follow up questions are ignored

Can someone please shed some light on this?