Cannot log in and use Azure or create Azure support ticket

Question

Cannot log in and use Azure or create Azure support ticket

Benjamin Singer 0

After creating a brand new Microsoft account with my new work email, I cannot successfully log in and use Azure with my account - this is preventing me from being able to create a support ticket on Azure.

If I attempt to log in - after any interaction with the site I get this error.

Screenshot 2025-12-30 at 3.20.26 PM

If I then try to sign in again as it suggests, I get this error:
Screenshot 2025-12-30 at 3.20.33 PM

Completely signing out and signing back in does not work. I have tried signing up for multiple accounts with the same result. Incognito tab in browser does not help.

Please assist ASAP if possible.

Carolyne 1,151 Reputation points Microsoft Employee

2026-01-28T19:49:02.3433333+00:00

Hello Benjamin!
Are you trying to access an application using your personal account? Typically this error occurs when the application is registered to allow only work or school (organizational) accounts, but the user is signing in with a personal Microsoft account (for example, Outlook.com or MSN), which isn’t permitted by the app’s current configuration. To resolve it, please request the application owner to update the app registration to support personal Microsoft accounts (or both organizational and personal accounts) under Supported account types in Microsoft Entra ID. Alternatively, please use your work or school account to sign in to the application.

See the official guidance here: https://learn.microsoft.com/entra/identity-platform/supported-accounts-validation

Your answer

Carolyne 1,151 Reputation points Microsoft Employee

2026-01-28T19:49:02.3433333+00:00

Hello Benjamin!
Are you trying to access an application using your personal account? Typically this error occurs when the application is registered to allow only work or school (organizational) accounts, but the user is signing in with a personal Microsoft account (for example, Outlook.com or MSN), which isn’t permitted by the app’s current configuration. To resolve it, please request the application owner to update the app registration to support personal Microsoft accounts (or both organizational and personal accounts) under Supported account types in Microsoft Entra ID. Alternatively, please use your work or school account to sign in to the application.

See the official guidance here: https://learn.microsoft.com/entra/identity-platform/supported-accounts-validation