Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
I cannot even login to my azure account to ask support or manage my apps
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 50%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
jack s
0
Reputation points
when it ask me to login i always get reddirectd to:
Sign-in failed
Error code: interaction_required
Error message: interaction_required: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: c1dbb43d-04be-4366-9442-922c09b67e00 Correlation ID: 019b6c06-be84-7ba1-aba9-4611a7b43af0 Timestamp: 2025-12-29 21:32:21Z
Browser ID: da5df2d2-1fe8-41ab-9ef3-3fe568c47438
wich block me to do anything, even open a support ticket
Microsoft Security | Microsoft Entra | Microsoft Entra ID
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 99%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Rukmini 43,915 Reputation points Microsoft External Staff Moderator2025-12-29T22:24:48.0766667+00:00 Hello jack s
Please provide the following details via private message:
Tenant ID
Email address used to sign in
Correlation ID from the login failure
Timestamp of the failure
Contact phone number (add +Country code)
Contact email address
Global admin email address (affected account)
Country
TimeZone
Sign in to comment
Sign in to answer