Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
Unable to login to Azure portal.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 64%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESV%3C/text%3E%3C/svg%3E)
Sandeep Vaniyan
0
Reputation points
My portal.azure.com login is not working for the account [mod: PII redacted]@hotmail.com due to inactivity. I do not need to reactivate the tenant but want to use the account to login for my student account which is already registered with removed PII. None of my option to recover this user ID to login for my student user account is working hence this ticket.
Please do the needful so that the old inactive tenant can be removed from this account and release it for me to login for my student account.
Attached is the error I get when logging in to azure portal.
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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VEMULA SRISAI 13,985 Reputation points Microsoft External Staff Moderator2025-12-26T11:30:31.3166667+00:00 Hello Sandeep Vaniyan,
The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.
To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.
We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.
Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored.
Once we have the requested details, we can proceed with your account reactivation
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