Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
Unable to sign-in to portal.azure.com - blocked due to inactivity
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Thomas P
0
Reputation points
Hello,
When I try to connect to portal.azure.com, I meet this error:
Error message: interaction_required: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: c4421e67-f57f-4ec4-b53b-5a836a904c02 Correlation ID: 019b5652-0ee3-7ac4-9db9-2f015ee64908 Timestamp: 2025-12-25 16:22:57Z
Microsoft documentation (https://learn.microsoft.com/en-us/entra/fundamentals/inaccessible-tenant) indicate that my tenant should be deleted (because deactivated more than 20 days).
So, I want to recreate a new tenant but I can't connect on portal (previous error)...
How to delete this old tenant and recreate new or reactivate this old tenant ?
Regards,Thomas.
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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Rukmini 43,915 Reputation points Microsoft External Staff Moderator2025-12-25T16:58:25.16+00:00 Hello Thomas P
The error you received (AADSTS5000225) means your tenant has been marked as inactive. When a tenant is inactive for a long time, Microsoft applies a login block. If the block lasts more than 20 days, the tenant may be permanently deleted.
Tenant inaccessible due to inactivity
If the block has been in place for less than 20 days, we may be able to restore access by unblocking it. Please provide the following details via private message:
- Tenant ID
- Email address used to sign in
- Correlation ID from the login failure
- Timestamp of the failure
- Business impact and reason for restoring the tenant
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