My azure portal errors for subscription

neddy 0

My Microsoft Azure portal is locked even after subscribing to pay as you go.

The login sometimes works and sometimes returns "Error code: interaction_required

Error message: interaction_required: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. "

Again, I upgraded subscription to Pay as you go but the login is still intermittently failing?

Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2025-12-25T12:25:07.98+00:00
Hello neddy

Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance via private message:

Tenant ID

Email Address

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored
Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-01-01T10:51:25.88+00:00

Hello neddy

Could you please provide an update on the post?

Your answer