Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
Locked out of 365 Admin Portal due to MFA
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John McHarrie
5
Reputation points
@Raja Pothuraju I am unable to make contact with the Data Protection Team and unable to create a support ticket. I am the only Global Administrator and I am locked out of my account due to an MFA issue with the Authenticator app on a new iPhone I setup.
I would greatly appreciate your assistance. Thanks!
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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VEMULA SRISAI 13,985 Reputation points Microsoft External Staff Moderator2025-12-25T03:58:53.9233333+00:00 To assist you further and forward this to Microsoft’s Data Protection Team, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us in private message only (do not post publicly):
- Contact phone number (including country code)
- Email address (affected account)
- Contac Email Address
- Country
- Time zone
- Tenant Id
- Azure subscription ID
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