Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
i cant access to my Azure Portal
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 7.000000000000001%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Rüstem Erkek
0
Reputation points
Hello, about two days ago I saw that I could get free access to the Azure portal within the GitHub Student Pack. Then I accessed the page via the link provided and verified my student information. I verified my address and card information, then I came to a screen showing that everything was complete, and the page refreshed, redirecting me to the Azure Portal page while it was loading I've started receiving the error message I've attached. I've tried it on my phone, my laptop, using mobile data and Wi-Fi, but I can't get past the error no matter how I try. And strangely enough, as if there were no problem with my account, I'm receiving emails from Azure suggesting how I can utilize my free trial account.
Gmail - Get quick tips to make the most of your Azure free trial.pdf
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 85%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVS%3C/text%3E%3C/svg%3E)
VEMULA SRISAI 13,985 Reputation points Microsoft External Staff Moderator2025-12-23T12:11:59.8933333+00:00 Hello Rüstem Erkek,
The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.
To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.
We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.
Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored.
Once we have the requested details, we can proceed with your account reactivation
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Rüstem Erkek 0 Reputation points
2025-12-24T11:49:38.8233333+00:00 i read your prívate message and i also answered but i think you didn't saw it
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