Microsoft Azure log-in error AADSTS5000225

Question

Booker Chen 0

I've met an error AADSTS5000225 when signing-in my Azure account.

After searching, I find that means my account was marked "Inactve" but have no idea how to active it.

So I need help to ACTIVATE my Azure account

Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator

2025-12-22T03:48:01.0533333+00:00
Hello Booker Chen,

To assist you further, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us via private message only (do not post publicly):

Tenant ID or affected user's mail

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored
Booker Chen 0 Reputation points

2025-12-22T03:49:03.0366667+00:00

Also It’s acceptable to delete my azure account so I can create a new account. But also I couldn’t find a way to do it.
Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator

2025-12-22T03:52:16.0433333+00:00

Hello Booker Chen,

Please share your email address in Private messages tab.

Your answer

Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator

2025-12-22T03:48:01.0533333+00:00

Hello Booker Chen,

To assist you further, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us via private message only (do not post publicly):

Tenant ID or affected user's mail

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored
Booker Chen 0 Reputation points

2025-12-22T03:49:03.0366667+00:00

Also It’s acceptable to delete my azure account so I can create a new account. But also I couldn’t find a way to do it.
Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator

2025-12-22T03:52:16.0433333+00:00

Hello Booker Chen,

Please share your email address in Private messages tab.