Azure App Service
Azure App Service is a service used to create and deploy scalable, mission-critical web apps.
HTTP 4XX Errors HTTP 4XX requests = 1003
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Manjot Singh Aullakh
5
Reputation points
I have been getting 4xx and 5xx errors. My website has been down couple of times and is not slow or some issue is there which is not letting my website open in mobile and tablet. on desktop also, the website loads very slowly. The media used on the website is not more than 2 MB in any section, except the hero is 5MB. It was not slow but since the crash, it has been crazy slow.
Azure App Service
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Praneeth Maddali 12,670 Reputation points Microsoft External Staff Moderator2025-12-22T01:37:27.75+00:00 Thanks for reaching us regarding the issue that website is frequently becoming slow or unavailable due to repeated 4xx/5xx errors following a crash, causing poor loading on mobile, tablet, and desktop.
To proceed further We have reached out to you in Private messages for additional details, could you please look into it and share us the details? Thanks -
Praneeth Maddali 12,670 Reputation points Microsoft External Staff Moderator
2025-12-23T10:10:37.38+00:00 Hi @Manjot Singh Aullakh
I'm just reaching out to see if your issue has been resolved or if you've had a chance to review my previous comment? -
Manjot Singh Aullakh 5 Reputation points
2025-12-24T08:51:05.0133333+00:00 I didn't get any private message. Also now my app has crashed for the third time and i have not way to connect to tech support.
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Golla Venkata Pavani 7,535 Reputation points Microsoft External Staff Moderator2025-12-24T09:36:06.7633333+00:00 Hii @Manjot Singh Aullakh ,
You can find the private message option in the post. For your reference, please see the below screenshot, the highlighted section shows the private message option.
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Manjot Singh Aullakh 5 Reputation points
2025-12-28T02:44:15.99+00:00 Its been two weeks and i am still waiting for tech support. Seems it is time to move on from microsoft azure.
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Aditya N 3,890 Reputation points Microsoft External Staff Moderator2025-12-31T02:48:24.3933333+00:00 Hello @Manjot Singh Aullakh
Thank you for your inputs on private message and email as well. We could you errors for 5xx from logs, and there are no on going issues with PHP. As per your recent email have shifted to Kadence on Wordpress from Elementor. Please let know if you have any further queries.
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Manjot Singh Aullakh 5 Reputation points
2025-12-31T03:36:17.08+00:00 Good to know that. Can we check my app server and its settings to know if there is someting wrong. i have tried running all possible diagnostics i could see and the settings i could change using microsoft guides. We need to find solution, as after after shifting to Kadence on wordpress from elementor, i am getting slow updates from the server. the content published in the editor is taking time to reflect (few tens of minutes).
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Aditya N 3,890 Reputation points Microsoft External Staff Moderator
2025-12-31T13:02:15.8833333+00:00 Hello @Manjot Singh Aullakh
We understand the severity. It looks You're using a custom Docker container to host your site, also could you please confirm if WordPress and Object Cache Plugins are installed?
In you query you mentioned about images and their sizes however I'm sharing the best practices below, please check all in accordance with your implementation and revert to us.
- Ensure App Service and Database are in the same datacenter.
- Optimize Database
- Compress Images
- Store media and static files in Azure Blob Storage.
- Compress Images using a plugin
- Use Azure CDN
- Turn off Pingback and Trackbacks
- Cache pages.
- Diagnose Theme and Plugin issues.
- Disable wp-cron.php
Also I could see many WP-Cron events, so in case if you're using plugins then could you also confirm whether all are updated and please check on scheduled tasks (if any).
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Manjot Singh Aullakh 5 Reputation points
2025-12-31T13:15:14.69+00:00 - Ensure App Service and Database are in the same datacenter. they are in the same region
- Optimize Database I have reset complete Wordpress and purged the database.
- Compress Images Been done by plugin. Enable Media.
- Store media and static files in Azure Blob Storage. The storage is managed by Wordpress. Database is installed in a blob storage, though I am not sure.
- Compress Images using a plugin Enable Media plugin
- Use Azure CDN i was using the same and was asked to move to AFD. Now you have to walk me through the process of reversing it.
- Turn off Pingback and Trackbacks Guide me through in Teams call.
- Cache pages. This is staging work going on. Hence Turned off cache.
- Diagnose Theme and Plugin issues. As I moved from elementor to kafence, I am using kadence theme now. All plugins are recently installed as of this week.
- Disable wp-cron.php Guide me
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Manjot Singh Aullakh 5 Reputation points
2026-01-01T10:53:48.0733333+00:00 Worst ever experience of Tech Support. I moved to microsoft Azure coz of the quick tech support. however, there seems to have gone something drastically wrong with Microsoft's way of handling customer queries. Without any resolution, i am forced to ask to close this ticket.
Surprising there is no Tech Support.
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Aditya N 3,890 Reputation points Microsoft External Staff Moderator
2026-01-02T01:21:24.9166667+00:00 Hello @Manjot Singh Aullakh
Apologies for the concern. We have escalated your thread, please allow sometime for the team to respond to your query.
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Manjot Singh Aullakh 5 Reputation points
2026-01-09T01:14:52.4866667+00:00 Haven't heard back from anyone. Hopefully the ticket is still open.
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