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AADSTS5000225: Tenant blocked due to inactivity – cannot sign in to Azure portal with personal Microsoft account (Azure for Students)
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Xander Petch
20
Reputation points
I can sign in to https://portal.azure.com with my University account (@....ac.uk)
When I try to sign in with my personal Microsoft account (the one I used for Azure for Students credit), sign-in fails with:
Error: AADSTS5000225 – “This tenant has been blocked due to inactivity” (interaction_required)
Timestamp: 2025-12-21 20:06:49Z
Trace ID: 5d5872d2-710c-4fa0-96a0-2da95fd32e02
Correlation ID: 019b4285-93fa-7373-93e8-10cf436bdbd0
Browser ID: 2716fb4b-09e2-4b8a-b52b-fbe5d459e98e
I’ve tried InPrivate/Incognito and different browsers; diagnostics show no client/network issues.
Can someone please help identify the affected tenant and check if it can be reactivated/unblocked? I can provide my personal account email address via private message.
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator2025-12-22T01:51:43.81+00:00 Hello Xander Petch,
To assist you further, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us via private message only (do not post publicly):
- Tenant ID or affected user's mail
- Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored
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