Cannot find Web PubSub Service in Azure Portal

Question

Cannot find Web PubSub Service in Azure Portal

60856927 131

If I go to Azure Portal Marketplace and searching for "Web PubSub" I get "Web PubSub for Socket.IO" only, but I need regular Web PubSub.

What is wrong?

60856927 131 Reputation points

2025-12-23T10:45:47.33+00:00

Previously I did exactly the same - Create resource, Search, but it didn't find Web PubSub. Now it found 'Web PubSub Service'.
Praneeth Maddali 12,670 Reputation points Microsoft External Staff Moderator

2025-12-23T10:50:59.2333333+00:00

Hi @60856927

Thanks for the update. Glad to hear the Web PubSub Service resource is now appearing in the search results. i hope your issue is resolved.

Answer accepted by question author

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Your answer

60856927 131 Reputation points

2025-12-23T10:45:47.33+00:00

Previously I did exactly the same - Create resource, Search, but it didn't find Web PubSub. Now it found 'Web PubSub Service'.
Praneeth Maddali 12,670 Reputation points Microsoft External Staff Moderator

2025-12-23T10:50:59.2333333+00:00

Hi @60856927

Thanks for the update. Glad to hear the Web PubSub Service resource is now appearing in the search results. i hope your issue is resolved.

Answer 1

Hi @60856927

Thank you for reaching out regarding the difficulty in locating Azure Web PubSub in the Marketplace. This is a common issue, as the Socket.IO version tends to appear first. The standard service is available; you can find it by searching from the main "Create a resource" page.

To create the resource, start from the "Create a resource" page in the Azure Portal instead of searching only in Marketplace. Follow these steps:

Go to portal.azure.com and log in
Click on Create a resource (the large + icon at the top left)
Type "Web PubSub" in the search box (do not include "for Socket.IO")
Select Azure Web PubSub from the search results (choose the standard service)
Enter the required details such as subscription, resource group, region, and pricing tier, then click Review + create

This method avoids the Marketplace preference for the Socket.IO variant. If you still can't find it, try using an incognito browser window or check your subscription permissions to make sure there are no filters.

Reference:

https://learn.microsoft.com/en-us/azure/azure-web-pubsub/quickstart-live-demo

https://learn.microsoft.com/en-us/azure/azure-web-pubsub/howto-develop-create-instance?tabs=CLI&pivots=method-azure-portal

If you encounter connection issues such as 404 or 500 upstream errors, or unexpected drops, please refer to the official troubleshooting guide. It provides detailed information on topics like Abuse Protection, client timeouts, and additional solutions.

https://learn.microsoft.com/en-us/azure/azure-web-pubsub/howto-troubleshoot-common-issues?wt.mc_id=knowledgesearch_inproduct_478dc9af-5881-49d8-ba51-5cab74812009

Kindly let us know if the above helps or you need further assistance on this issue.

Please "upvote" if the information helped you. This will help us and others in the community as well.