Error code: AADSTS5000225 Training Tenant blocked due to inactivity

Ulrik Jensen 0

I am preparing for AZ-900, and in this there is a Azure portal for training. appearantly, mine have blocked due to inactivity.

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I have tried calling the support number, but the "woman" and I doesn't seem to speak the same language.

Can someone please guide me to, where to direct my request for having my tenant unblocked ?

Thank you very much in advance.

Ulrik.

Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2025-12-19T14:00:52.21+00:00
Hello Ulrik Jensen

Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance via private message:

Tenant ID

Email Address

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

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