Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
The portal encountered an issue while attempting to retrieve access tokens. We suggest to sign in again.
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Kiva Development
0
Reputation points
Hi, I’m unable to access the Azure Portal or sign in to Entra ID. When I try to sign in to either the Azure Portal or Entra ID, I encounter the following errors:
"errors": [
{"errorMessage": "interaction_required: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application XXXX (Microsoft_Azure_SupportPortalExtension) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: xxxx Correlation ID: xxxxxx Timestamp: 2025-12-19 07:26:53Z",
"scopes": ["XXXXXXX/.default"]
}]
Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application 'xxxx' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account.
Any help to resolve this issue?
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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Kiva Development 0 Reputation points
2025-12-19T07:56:14.12+00:00 I have already tried all of the suggested options, and the issue still persists.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 92%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator2025-12-19T09:06:35.9833333+00:00 Hello Kiva Development,
Please share the email address that you used to sign up Azure Portal in
Private messagestab. -
Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator
2025-12-22T01:44:47.4966667+00:00 Hello Kiva Development,
Could you confirm whether your issue is resolved or still facing any errors? Please share the required details in private message to proceed further.
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