Unable to dismiss user risk

Hey ChrisAU! It looks like you're having some trouble dismissing user risk even though the audit log indicates that the action was successful. This can indeed be a bit frustrating! Here’s what you can try:

Steps to Troubleshoot and Dismiss User Risk

1. Wait a Bit: Sometimes, the user risk status may take a few minutes to update in the system after you perform an action like dismissing risk. Check back after a short while.
2. Confirm Action Completion:
   • Make sure that after you click on Dismiss user risk, you receive a confirmation that the action was successful. If not, try dismissing again.
3. Check for Issues:
   • There could be known issues affecting risk dismissal. You can check out the Dismiss user risk known issues documentation for any current problems that might affect the functionality.
4. Use Graph API:
   • If you’re comfortable with using APIs, consider using the Microsoft Graph API to manage risky users directly. Refer to the details on using the API for dismissing user risk.
5. Reassess User Status: Check if additional security policies might be affecting the risk status or if another action (like a password reset) is necessary to fully eliminate the user risk.
6. Investigate Further:
   • If the issue persists, you might want to check the Risky users report for more context on why the user still appears at risk.

If the Problem Persists

If after trying these steps, the issue is still unresolved, it might be helpful to gather more information about your specific situation:

• What specific steps did you take to dismiss the user risk?
• Are there any error messages shown when you attempt the dismissal?
• Could you confirm that there are no additional risk policies or conditional access policies in play that might affect the dismissal?

Let me know if this helps or if you need more assistance!

Note: This content was drafted with the help of an AI system. Please verify the information before relying on it for decision-making.