I need Tax Residence Certificate for the year 2025 for Bosnia and Herzegovina.

Dear @New Ideas, 

Good day! Welcome to Microsoft Q&A forum! 

Based on your description, I understand that you are requesting the issuance of a Tax Residence Certificate for the year 2025 for Bosnia and Herzegovina, which you need for tax-related purposes.

At this time, I am not able to directly issue this document from my side. To ensure you receive the official certificate you need, I recommend reaching out to the Microsoft billing team, as they are the department authorized to provide assistance with tax documentation.

As community forum moderators, we don’t have access to the billing systems or account‑specific tools required to review or issue official tax documents. Because of these privacy and security limitations, we’re unable to process this request directly. The best next step is to contact Microsoft’s billing support team, either by phone or by submitting a billing support ticket, as they are the authorized department equipped to assist you with tax documentation.

You can contact the billing team through Microsoft’s customer phone support, where an agent will be able to guide you through the process and verify the necessary details.

Alternatively, you may raise a support ticket directly with the billing team via the Microsoft 365 Admin Center, which allows you to submit your request online and track the progress of your case. (Please kindly ask your IT Admin to help with this if you're an end-user)

Here’s what your Office 365 Global/Billing Admin should do next:

Submit a Service Request: The Global/Billing Admin should create a service request with Microsoft support to get Tax Residence Certificate for the year 2025 for Bosnia and Herzegovina. For detailed instructions on how to get support, please refer to: Get support - Microsoft 365 admin. 

Kindly let me know when there are updates or if you need further assistance. Any updates you’re able to share would be really helpful. I appreciate your time and look forward to hearing how things are going! 

Thank you for your time and patience.

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