Delete an erroneous account from which I have my money stolen

I can't go on any longer. Microsoft has ruined my livelihood (I'm a writer, a researcher, and Lecturer.)

I pay over £30 a month to Microsoft (!) - totally by error - I seem to have 2 accounts. One is a family account which has never had a missed payment...

...but a hidden business one (not visible in any of my profile accounts - although an old student address is ) is bleeding me of money.

I have complained multiple times - I have numbers [Moderator note: personal info removed] and [Moderator note: personal info removed], probably more, but nobody ever has sorted the problem out (except pass the buck to someone else, and then post it - lying - as resolved.

Microsoft has disrupted the service on my account and forced me to pay over twice as much as I need to pay, at the same time.

It is no good somebody trying to telephone me without arranging a precise time in advance. I used to be able to predict my working hours and pick up a phone call - but Microsoft has tried to trick my password to sign in and now won't let me type certain letters.

It won't let me cancel at my bank a superfluous £20 + a month for a business account...even though I've never, ever, stopped paying over£10 a month for a family account without getting what I've paid for.

I need an Apple computer- and I want Microsoft to pay for it (at least!)

I've gone to the Financial Ombudsman - but I've been told to give you the opportunity to sort my problem out, first.

Don't try to ring me up without arranging a time, first!!!

I am not able to ring back, outside the UK.

I have missed my deadline with my Literary Agent (I have proof,) and I can't work on my computer (screenshots and emails,) and I have bank statements from 2 banks, showing all the money that you have extracted from me for negative service.

Microsoft has left me in tears and I have a phobia of my laptop - because you are making any work take hours and hours of cheating your blocks.

I need YOU to cancel the Business Account NOW!! I can't do it! I have asked, pleaded, and demanded, multiple times.

I am copying this email to the Financial Ombudsman to avert them that I have given Microsoft ample time to a) cancel the money that you are draining from one of my bank accounts, despite being told that you are already being paid, elsewhere, for the same service I use (I'm not a business!) 

 B) Despite multiple attempts on my part to resolve the issue, as of the 16th of December, Microsoft has not cancelled the Business Account, and although I could only pay twice in order to access my own copyrighted work - Microsoft continues to disrupt my creative output and thus my earnings.

C) I have now developed a phobia of trying to log on to my laptop - because it will take me hours of trying to log on or working on my novel, because Microsoft has prevented a letter and a number being typed in.

D) I am well beyond merely asking for the £30+ a month back, which I've paid to Microsoft whilst being hampered in my work - I want compensation (l have got proof that I'm a writer, I have an agent, and the deadline was missed because of IT probs caused by Microsoft ,and bank statements of bills paid to Microsoft during this period.)

[Moderator note: personal info removed]