Entra ID tenant directory object quota shows total=500 (directorySizeQuota) — need quota increase

Question

Entra ID tenant directory object quota shows total=500 (directorySizeQuota) — need quota increase

Root 5

Hi Microsoft Support / Community,

We are blocked from creating new directory objects in our Microsoft Entra ID (Azure AD) tenant due to this error:

“The directory object quota limit for the Tenant has been exceeded. Please ask your administrator to increase the quota limit or delete objects to reduce the used quota.”

After checking the tenant quota via Microsoft Graph, the tenant’s directorySizeQuota.total is only 500, which appears abnormally low and is preventing normal operations.

Impact: We cannot create required objects (users/groups/apps/service principals/devices).

What we’ve tried:

Reviewed and deleted unused objects where possible (users/groups/apps/service principals/devices).

Emptied “Deleted users/groups/applications” where applicable to reduce quota usage.

Confirmed the issue is tenant-level quota (directorySizeQuota), not a per-user/principal quota.

Request: Please help confirm why our tenant quota total is set to 500 and increase the tenant directory object quota to the standard/default level (e.g., 50,000 / 300,000 depending on tenant conditions) or to an appropriate higher limit for our environment.

Tenant details:

Tenant ID: <PII REMOVED>

Please advise next steps or escalate to the appropriate engineering team to update the tenant quota.

Thank you

Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator

2025-12-17T04:58:01.05+00:00
Hello Root,

To move this forward, could you please help confirm the current directory size quota usage directly from Microsoft Graph so we have the exact values needed to engage the backend engineering team?

Steps:

Open Graph Explorer and sign in with a Global Administrator account: https://developer.microsoft.com/graph/graph-explorer

Make sure Directory.Read.All permission is consented.

Run the following request:

GET https://graph.microsoft.com/beta/organization?$select=directorySizeQuota

This will return the total, used, and remaining directory object quota for the tenant.

Please share the response via private message (do not post it publicly).

Once confirmed, to proceed with a quota review or increase request, I’ll need the following additional details (some of these may already be known internally, but are required for escalation):

Global Administrator email address

Verified custom domain name

Whether this is an EDU tenant

Whether this is a production tenant

Requested new quota limit

Total user count

Estimated growth rate

Confirmation of any object lifecycle management or cleanup policies in place

Please note that quota increases are generally approved only for production tenants. If this tenant is used for development or testing, justification for the minimum required increase will be needed.

Once you share the Graph response and the remaining details, I can engage the appropriate engineering team to review the quota adjustment.
Anonymous

2026-01-01T13:34:11.9833333+00:00

I am facing the same issue where the tenant directory object quota is limited to 500, which is blocking sign-in and object creation.

Could you please share how Microsoft resolved this for your tenant?

Was it fixed through a support escalation?

Did Microsoft correct the quota backend-side, or was any action required from your side?

This would be very helpful for others experiencing the same problem.

Thank you.
Dinesh Pratap Singh 5 Reputation points

2026-01-01T22:11:35.98+00:00

We’re facing the same issue across multiple Microsoft Entra tenants,

Could you please share if there are any resolution steps or workarounds available, and whether Microsoft is actively working on a fix?
Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator

2026-01-02T01:51:09.8266667+00:00

Hi all,

We will check internally on this and get back to you soon with an update. Thanks for your patience!

Your answer

Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator

2025-12-17T04:58:01.05+00:00

Hello Root,

To move this forward, could you please help confirm the current directory size quota usage directly from Microsoft Graph so we have the exact values needed to engage the backend engineering team?

Steps:

Open Graph Explorer and sign in with a Global Administrator account: https://developer.microsoft.com/graph/graph-explorer

Make sure Directory.Read.All permission is consented.

Run the following request:

GET https://graph.microsoft.com/beta/organization?$select=directorySizeQuota

This will return the total, used, and remaining directory object quota for the tenant.

Please share the response via private message (do not post it publicly).

Once confirmed, to proceed with a quota review or increase request, I’ll need the following additional details (some of these may already be known internally, but are required for escalation):

Global Administrator email address

Verified custom domain name

Whether this is an EDU tenant

Whether this is a production tenant

Requested new quota limit

Total user count

Estimated growth rate

Confirmation of any object lifecycle management or cleanup policies in place

Please note that quota increases are generally approved only for production tenants. If this tenant is used for development or testing, justification for the minimum required increase will be needed.

Once you share the Graph response and the remaining details, I can engage the appropriate engineering team to review the quota adjustment.
Anonymous

2026-01-01T13:34:11.9833333+00:00

I am facing the same issue where the tenant directory object quota is limited to 500, which is blocking sign-in and object creation.

Could you please share how Microsoft resolved this for your tenant?

Was it fixed through a support escalation?

Did Microsoft correct the quota backend-side, or was any action required from your side?

This would be very helpful for others experiencing the same problem.

Thank you.
Dinesh Pratap Singh 5 Reputation points

2026-01-01T22:11:35.98+00:00

We’re facing the same issue across multiple Microsoft Entra tenants,

Could you please share if there are any resolution steps or workarounds available, and whether Microsoft is actively working on a fix?
Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator

2026-01-02T01:51:09.8266667+00:00

Hi all,

We will check internally on this and get back to you soon with an update. Thanks for your patience!