My Sign-in failed - how do I fix it?

Question

My Sign-in failed - how do I fix it?

Steven Copley 0

Hi,

can anyone tell me who to call about this message?

I'm in Australia

Error code: AADSTS5000225

Error message: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: fe28287a-4982-4326-a6d4-851b9e1c5600 Correlation ID: 45bc242f-da03-4909-bca2-c7fedd08f2a5 Timestamp: 2025-12-16 01:03:00Z

Thanks

Steven

Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator

2025-12-16T01:34:02.28+00:00
Hello Steven Copley,

To assist you further, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us via private message only (do not post publicly):

Tenant ID or affected user's mail

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

Your answer

Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator

2025-12-16T01:34:02.28+00:00

Hello Steven Copley,

To assist you further, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us via private message only (do not post publicly):

Tenant ID or affected user's mail

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored