The storage I bought isn't reflected in my files

Brooke 40

I bought more storage about 2 days ago (I think I'm at least nearing the 48 hour period) and it still has not been added to my files. Is there anything I can do or do I just wait?

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Viorel 127.3K Reputation points

2025-12-16T02:17:50.54+00:00

Maybe you actually need space on your local C: drive, not just on OneDrive?

Answer accepted by question author

Marcelo Mendoza 10,740 Independent Advisor

Hello Brooke,

Thank you for reaching out about your storage purchase not showing up in your files I understand how frustrating it can be to expect additional storage and not see it reflected after waiting for a couple of days. You’ve already taken the right step by purchasing more storage and it’s completely reasonable to want clarity on why it hasn’t appeared yet.

In most cases purchased storage should update within 24 hours but sometimes it can take up to 48 hours due to account synchronization or payment processing delays. To resolve this please confirm that the purchase was completed successfully by checking your subscription status in your account settings. If the storage still isn’t reflected after 48 hours signing out and back into your account or restarting your device can help refresh the changes. If the issue persists contacting Microsoft Support will ensure they can verify and apply the storage to your account.

Could you check your subscription details and let me know if the additional storage appears there?

I hope this answer is helpful if you have further questions feel free to reply back

Regards,

Marcelo

Brooke 40 Reputation points

2025-12-15T20:54:54.5366667+00:00

I logged into OneDrive and it shows that I have the additional storage and the subscription, but it doesn’t seem to be updated in my actual files yet
SAY-SAY JOYNER 0 Reputation points

2026-08-17T15:10:18.7866667+00:00

This problem have been going on for the last 3 months Is automatic taking money out my account but I am not getting the storage I tried calling customer service they told me to go online can somebody please fix this I would just cancel it and go to Google
SAY-SAY JOYNER 0 Reputation points

2026-08-17T15:13:17.32+00:00

Like I said for the last 3 months $9.99 it's coming out of my checking account and I see no storage on my account but it's coming out of my checking account Where's my storage And it happened way over 24 hours and 48 hours it was 3 months ago

Answer accepted by question author

AI answer

If you purchased additional storage for your SharePoint sites and it is not reflected in your files after 48 hours, it is advisable to check a few things:

Check Storage Usage: In the SharePoint admin center, you can view the amount of storage used across all sites and the total storage for your subscription. This will help confirm if the additional storage has been added.
Data Latency: Be aware that there might be a 48-hour data latency in the usage reports, so it’s possible that the changes have not yet been fully processed.
Contact Support: If after checking these points the storage is still not reflected, consider contacting Microsoft support for assistance.

Waiting a little longer may also be beneficial, as the system might still be updating your storage allocation.

AI-generated content may be incorrect. Read our transparency notes for more information.

1 additional answer

SAY-SAY JOYNER 0 Reputation points

2026-08-17T15:16:46.68+00:00

Try calling customer service but oops they don't let you speak to anyone they said go online I went online and it just made Me more angrier it is frustrating Just something about the problem between Microsoft and Google don't give a damn about us They won't accept your calls they let robot answered the question But they're still taking money out account
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