How to get a refund on Microsoft 365

To request a refund for your Microsoft 365 subscription, you need to follow these steps:

1. Determine Your Billing Account Type: Your cancellation and refund options depend on whether you have an MCA (Microsoft Customer Agreement) or MOSA (Microsoft Online Services Agreement) billing account. You can find out your billing account type by checking your account settings in the Microsoft 365 admin center.
2. Cancellation Window: If you have an MCA account, you can cancel your subscription within seven days of the start or renewal to receive a prorated credit or refund. If you miss this window, you can turn off recurring billing to prevent future charges, but you will not receive a refund for the current billing period.
3. Requesting a Refund: For subscriptions purchased through a partner or reseller, you may need to contact them directly to initiate a refund. If you purchased directly from Microsoft, you can follow the cancellation steps in the Microsoft 365 admin center.
4. Refund Calculation: The refund amount is typically calculated based on the unused portion of your subscription. This involves determining what you have already paid and calculating the refund for the unused days.

If you are unable to cancel or request a refund through the admin center, consider contacting Microsoft support for further assistance.

References:

• Cancel your subscription in the Microsoft 365 admin center
• Billing scenarios for one-time and recurring purchases in Cloud Solution Providers program (CSP) new commerce experience (NCE)
• Determine your cancellation option