How do I remove old Edge profile email addresses on Windows 11 or macOS?

Martin Bergek 0

I want to remove old email addresses used to sign in to Edge. This has been a nuisance before but after our company sold a daughter company and we had to migrate our AD it is utterly horrible. I now have two email addresses but now never know which one to use (and actually both are the wrong one). I need to reset my browser and start afresh. And while we are on it I would appreciate if I could make Edge forget old email addresses as well.

This happens on both macOS and Windows 11 and I need to fix both. I have removed everything Microsoft related in ~/Library/Application Support and I have removed everything Microsoft related in Keychain Access (on macOS). But the email addresses keep coming back. Where do they come from?

I had to tag macOS but my question applies to Windows 11 as well.

Please assist. This is driving me nuts!

Earl Dillon 0 Reputation points

2026-08-12T14:44:11.9633333+00:00

The easiest way is to just create a new Profile in the case of a Windows machine. MAC, just create a new User account. Works every time.

6 answers

Desktop Tech 5 Reputation points

2025-12-24T06:56:11.5666667+00:00
after checking to test it works, even this method doesn't work.

No method works to remove your profile from the computer or microsoft edge as of dec 25 2025, they may have worked 2 years ago but not as of today. or if you enrolled in extended updates

you cannot even delete the folder internet explorer.

it worked for few times and the email pops up again. windows some how keeps a file saved so even you remove it somehow finds the user data. It's has to do with enrolling your windows for 'extended' support that requires you to have an outlook email. your operating system is tied to that email when you enrol. there is no need to enroll.

so none of the methods work which is what microsoft wants so people have to upgrade to windows 11 or use firefox or another browser.

I've tried all the complex suggestion and only way that works is via the 'control panel'. Other suggestions like going packages or application data etc. and there is no files to delete and is manual method doesn't work.

This is the only method that works and most logical and a lot faster and easier.

Clear Cached Credentials in web credentials method works:
1. Press Win + R, type control, and press Enter to open the Control Panel.
2. Select User Accounts > Credential Manager.
3. Remove any saved credentials related to the old email. Your old email should be in the web credentials. field. remove it.
Control Panel and remove credentials.

All other methods don't work and save yourself an hour trying to figure it out.

This method works by going to control panels and use the 'credential manager' and delete microsoft edge profile. under web settings. Graphic user interface is lot easier than trying to find the file in file system or regedit.

Do not delete any of the windows 'credentials'

This is as of December 23, 2025. It seems when you enroll your computer to microsoft extended security updates for windows 10 it needs your email account for some reason and has your email credentials locked into web credentials. The other old method was to delete the profile in web browser, but still the email is still on the web browser even reinstalling it is still in the web browser as it is the web credentials. or token.

Conclusion: this method works by going to CONTROL Panel under USER ACCOUNTS.

You may still need to go to settings in local computer. to fully remove it. the method below used to work but no longer works. so you may need to go to control panel and do two steps.

Remove Account via Windows Settings:
1. Open Windows Settings (Win + I).
2. Go to Accounts > Email & accounts.
3. Select the old email account and click Remove
Remove Account via Windows Settings:
1. Open Windows Settings (Win + I).
2. Go to Accounts > Email & accounts.
3. Select the old email account and click Remove.
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Desktop Tech 5 Reputation points

2025-12-25T00:50:29.77+00:00

I deleted microsoft edge via the a hard drive method

folder in your main drive

c:// programfiles and deleted microsoft edge .

it's like microsoft edge has it's own program folder for one program

downloaded edge from microsoft and the profiles are still there.

it some file that microsoft embeds into windows and hidden file and exist even if you delete microsoft edge. it is just a list or text file. that connected to your computer and browser.

it's part of windows

it is not even possible to delete windows microsoft edge on installed programs.

only way to delete is hard code delete by going into the c drive and physically delete it.

it was possible to easily remove profiles before windows 10 ended support and you had to 'enroll' your computer to get updates, in exchange for updates, you give microsoft permission to put a profile in windows with your outlook email and only that email can get updates for that computer.

essentially, to get security updates for another year windows 10, people have to 'enroll' and REGISTER their computer with microsoft with an outlook email or hotmail email.

I guess that is just a way to get people to buy a new computer or windows 11, takes half day to get new computer setup.

this 'bug' wasted couple hours of my time and many people when it was simple fix. they don't want to work or allow you to remove profile from the windows edge browser. it's a serious privacy issue. as that browser has your email attached to it. it like going shopping in the mall with your phone number in your jacket and full name. and home address--no privacy.
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How do I remove old Edge profile email addresses on Windows 11 or macOS?

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