System Performance and RDP Service Issues on Dell Cluster Servers

Jabsons Food PVT LTD 0 Reputation points
2025-12-12T10:05:30.5266667+00:00

We have recently purchased and installed two Dell cluster servers. The installation was completed successfully. However, after a few days of usage, users began reporting performance issues. Specifically:

The system intermittently becomes unresponsive, getting stuck for several minutes or sometimes only a few seconds before releasing again.

When accessing the servers via Remote Desktop (RDP), printer services, the spooler, and the services.msc console fail to open.

Impact: These issues are affecting user productivity and system reliability. Immediate investigation and resolution are requested.

Request: Kindly analyze the root cause of the performance degradation and RDP service failures, and provide corrective measures at the earliest.

Windows for business | Windows Server | Performance | Windows desktop and shell experience
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  1. Parth Lokhande 0 Reputation points
    2025-12-29T06:01:22.7066667+00:00

    Hello Microsoft

    Please let's me know what a solution on this issue

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  2. Parth Lokhande 0 Reputation points
    2025-12-12T11:59:28.1066667+00:00

    Dear Harry Phan

    we already Raise ticket on https://support.microsoft.com. and follow step Microsoft 365 Admin Center, you can go to Support > New Service Request to raise a ticket directly. but after connecting executive discuss to rasie this on windows support so i contact with you please guide us what i do

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