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Question

Fazal Mahmud 0

I just created a free account and got blocked:

Error code: AADSTS5000225

Any Idea who I can contact? tried the phone number already it passed me over to the website. Now in a loop

Rukmini 43,915 Reputation points Microsoft External Staff Moderator

2025-12-11T18:47:22.2333333+00:00
Hello Fazal Mahmud,

The error you received (AADSTS5000225) means your tenant has been marked as inactive. When a tenant is inactive for a long time, Microsoft applies a login block. If the block lasts more than 20 days, the tenant may be permanently deleted.

Tenant inaccessible due to inactivity

If the block has been in place for less than 20 days, we may be able to restore access by unblocking it. Please provide the following details via private message:

Tenant ID

Email address used to sign in

Correlation ID from the login failure

Timestamp of the failure

Business impact and reason for restoring the tenant

Note: If this is a test or non-critical tenant, you can create a new one: Quickstart: Create a new tenant in Microsoft Entra ID

Let me know if you have any further queries—feel free to reach out!
Rukmini 43,915 Reputation points Microsoft External Staff Moderator

2025-12-12T19:06:02.5633333+00:00

Hello Fazal Mahmud, Please share the details over the private messages so that we can assist you further.

Your answer

Rukmini 43,915 Reputation points Microsoft External Staff Moderator

2025-12-11T18:47:22.2333333+00:00

Hello Fazal Mahmud,

The error you received (AADSTS5000225) means your tenant has been marked as inactive. When a tenant is inactive for a long time, Microsoft applies a login block. If the block lasts more than 20 days, the tenant may be permanently deleted.

Tenant inaccessible due to inactivity

If the block has been in place for less than 20 days, we may be able to restore access by unblocking it. Please provide the following details via private message:

Tenant ID

Email address used to sign in

Correlation ID from the login failure

Timestamp of the failure

Business impact and reason for restoring the tenant

Note: If this is a test or non-critical tenant, you can create a new one: Quickstart: Create a new tenant in Microsoft Entra ID

Let me know if you have any further queries—feel free to reach out!
Rukmini 43,915 Reputation points Microsoft External Staff Moderator

2025-12-12T19:06:02.5633333+00:00

Hello Fazal Mahmud, Please share the details over the private messages so that we can assist you further.