Win11 insider. After sleep or hibernation the phone link can't recover.

Question

Win11 insider. After sleep or hibernation the phone link can't recover.

Poul E. Rasmussen 0

I'm on Win11 Insider build. I use phone link to connect to my phone. Connection is perfect, I can use my Phone Camera and Copy & Paste until my PC sleep or hibernation mode. After that no connection is recovered to my Phone. After reboot it works, but it's not usable. Hope someone can help me, recover connection between my phone and pc. Regards, (Moderator's note: PII Removed)

Romaine Richards 0 Reputation points

2026-03-08T20:48:41.2433333+00:00

I am also having this issue. and i just confirmed with another friend who uses it. it happens with him too. it's clear to me this is a problem with the app

2 answers

Your answer

Romaine Richards 0 Reputation points

2026-03-08T20:48:41.2433333+00:00

I am also having this issue. and i just confirmed with another friend who uses it. it happens with him too. it's clear to me this is a problem with the app

Answer 1

Hi Poul E. Rasmussen,

Thank you for reaching out to the Microsoft Q&A Forum! I know how frustrating it can be when everything works perfectly until your PC goes to sleep, and then suddenly Phone Link refuses to reconnect.

Here are a few steps that you can try to restore a stable connection:

1 - Reset the Phone Link and Link to Windows apps

On your PC: Settings > Apps > Installed apps > Phone Link > Advanced options > Reset
On your phone: Open Link to Windows > clear cache > clear app data > sign in again.

2 - Fully unpair and re‑pair your devices

Sometimes the original pairing handshake becomes invalid after repeated sleep/hibernation cycles.
Remove the PC from “Linked devices” on your phone.
On the PC, remove the phone under Bluetooth & Devices > Mobile devices.
Pair again using the QR code setup.

3 - Check power & network sleep settings

Disable USB selective suspend
Allow Bluetooth devices to wake the PC
Turn off Fast Startup

You can temporarily prevent the PC from sleeping while plugged in to confirm whether sleep is the cause.

I look forward to receiving your update. Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

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Hendrix-V 18,605 Reputation points Microsoft External Staff Moderator

2025-12-14T07:08:15.1033333+00:00

Hi,

I just wanted to follow up and check if the information I provided was helpful. If you have any further questions or updates regarding this issue, please feel free to let me know in the Comments section. I'd be happy to assist you.

Answer 2

It seems that you are experiencing issues with the Phone Link not recovering the connection after your PC wakes from sleep or hibernation. Unfortunately, the provided context does not contain specific troubleshooting steps for this issue with Phone Link on Windows 11 Insider builds. However, it is generally recommended to ensure that both your PC and phone are updated to the latest versions, and that they remain connected to the same Wi-Fi network after waking from sleep or hibernation.

If the problem persists, you may want to try re-establishing the connection by disconnecting and reconnecting the Phone Link or restarting your PC. Additionally, checking for any updates related to the Phone Link app or your Windows Insider build could also help resolve the issue.

References: