Web Application proxy

To understand the issue with downloading DOCX files that have names containing Polish special characters, consider asking the customer the following questions:

1. Network Configuration: Can you describe the network configuration when accessing the application outside the internal network? Are there any specific firewall or proxy settings in place?
2. Browser Behavior: Which browser are you using to download the files? Have you tried different browsers to see if the issue persists?
3. File Naming Conventions: Are there any specific naming conventions or restrictions in place for files uploaded to the system? How are Polish special characters handled in other parts of the application?
4. Error Messages: Are there any error messages or warnings displayed during the download process? If so, what do they say?
5. Testing Environment: Have you tested the download process with different user accounts or devices outside the network? Does the issue occur consistently across all tests?
6. Logs and Monitoring: Are there any logs available from the AWAP or the application that might provide insight into the download process? Have you checked for any anomalies during the download attempt?
7. File Size and Content: Is there a difference in file size or content between the files that work and those that do not?
8. Caching Issues: Have you cleared your browser cache or tried downloading the file in incognito mode to rule out caching issues?
9. AWAP Configuration: Are there any specific configurations or settings in the Azure Web Application Proxy that might affect file downloads, especially for files with special characters in their names?
10. User Permissions: Are there any permission settings that might affect the ability to download files with special characters in their names?

These questions can help gather more context and pinpoint the cause of the issue when downloading files with Polish special characters.

References:

• Known Issues