How do I get my money back?

Petra Tolomey 0 Reputation points
2025-12-10T13:59:20.77+00:00

I had a trial period for Microsoft Word, and then they took my money for the annual subscription. It is a very high amount that I cannot afford. I am not an advanced user of this application to pay that much. I would like my money back.

Microsoft 365 and Office | Word | Other | iOS
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  1. AI answer

    2025-12-10T13:59:28.7933333+00:00

    To request a refund for your Microsoft Word subscription, you should first check if you are eligible for a refund based on the timing of your cancellation. If you canceled your subscription within 72 hours of the purchase, you may be eligible for a full refund. If more than 72 hours have passed, you will need to contact the partner who published the offer to request a cancellation and refund. They will need to approve your request before it can be processed.

    If you are still within the trial period and have been charged, you can also cancel your subscription to stop any future charges. Make sure to turn off recurring billing to avoid being charged again after the trial ends.

    For further assistance, you can reach out to Microsoft support for help with your refund request.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. DaveM121 931.2K Reputation points Independent Advisor
    2025-12-10T14:33:03.31+00:00

    On the link below they provide the method to check your eligibility for a refund and cancel the Microsoft 365 subscription.

    https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b

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