I have changed my email password now cannot sign in to outlook desktop

Carol Sear 25 Reputation points
2025-12-10T12:10:10.5833333+00:00

I have just changed my email password online but now cannot get into Outlook desktop and cannot find where to enter the new password in Outlook desktop. Can anyone help?

Outlook | Windows | Classic Outlook for Windows | For home
Answer accepted by question author
April P 5,455 Reputation points Independent Advisor
2025-12-10T13:12:46.84+00:00

Hi Carol,

This is April, I'll be happy to assist you. Sorry to hear that you're having issue with Outlook desktop. Let me help you out.

Based on the description of the issue you provided, you have changed your email password online, but Outlook desktop won't let you sign in, and you can't find where to update the new password.

When you try to sign in to Outlook desktop after changing your password online, do you see a prompt asking for the new password or does Outlook keep looping with the old credentials without giving you a chance to update?

When you change your email password online, Outlook on your desktop won't automatically pick it up, you have to update it manually. Here's how you can do it step by step:

Update your Password in Outlook Desktop:

  • Open Outlook
  • Click File in the top-left corner
  • Choose Account Settings, then select Account Settings again from the dropdown.
  • Under the Email tab, select your account and click Change.
  • Enter your new password in the Password field.
  • Click Next so Outlook can test the settings. If everything checks out, click Finish.
  • Restart Outlook to apply the changes.

If There's No Password Field

  • Some newer Outlook versions (especially Microsoft 365 accounts) use modern authentication and won't show a password box.
  • If that's the case, the fastest fix is to remove and re-add the account:
    • Go to File > Account Settings > Manage Profiles
    • Remove the account
    • Add it again. Outlook will prompt you to sign in with your updated password.

Sometimes, Outlook keeps using your old saved login details. To clear them:

  • Close Outlook completely.
  • Go to Windows Settings > Accounts > Email & accounts.
  • Find your email account and remove the saved credentials.
  • Open Outlook again and sign in with your updated password.

I hope this helps. If you need further assistance you can reply to this message.

Thank you,

April P.

Independent Advisor

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  1. AI answer

    2025-12-10T12:10:20.5833333+00:00

    To resolve the issue of not being able to sign in to Outlook after changing your email password, you will need to update the stored credentials in Outlook. Here are the steps you can follow:

    1. Open Control Panel: Click on the Start menu, type "Control Panel" in the search box, and press Enter.
    2. Access Credential Manager: In Control Panel, click on User Accounts and then select Credential Manager.
    3. Remove Old Credentials: Look for any credentials that have "Outlook" in the name. Click on them to expand the details and then select Remove from Vault for each one.
    4. Restart Outlook: Close Outlook and reopen it. You should now be prompted to enter your new password.
    5. Enter New Password: When prompted, enter your new email password and check the option to remember your credentials.

    If you are still having issues, ensure that you have the latest updates for Outlook installed, as this can sometimes resolve authentication problems.

    References:

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