Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
Error message: AADSTS5000225
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Ander Murias Espeso
0
Reputation points
I've tried to sign in to my azure account and i've got the following message:
Sign-in failed
Error code: AADSTS5000225
Error message: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 07695d87-9e16-42db-9496-94c636870400 Correlation ID: 90b2bc60-f99e-4857-80f2-4e2d109e6ba5 Timestamp: 2025-12-10 11:18:31Z
A few years ago i used Azure, but i've not used since then, i don't care if everything i had is lost, but i would like to access again to use some services, is that possible?
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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VEMULA SRISAI 13,985 Reputation points Microsoft External Staff Moderator2025-12-10T11:41:53.33+00:00 Hello Ander Murias Espeso,
The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.
To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.
We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.
Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored.
Once we have the requested details, we can proceed with your account reactivation
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