Cannot Create New document

Lorenz, Katharina 15

Dear Microsoft Support Team,

I am experiencing a critical issue with the Microsoft Word app on my iPad. I am unable to start a new document or open any templates.

When I open the Word app and navigate to the "Create" screen, absolutely nothing on that screen is responsive to touch. This includes:

• The "Blank Document" (Leeres Dokument) template (the large blue box with the plus sign).

• All other document templates (e.g., CVs, Reports, Agendas).

The app itself is not freezing; I can still navigate the side menu (Start, Search, etc.), but the main creation area is completely unresponsive to selection.

Troubleshooting Steps Already Taken (Unsuccessful):

I have already performed the following steps, but the issue persists:

• Restarted the iPad multiple times.

• Updated the Word app to the latest version.

• Performed a Software Update of the iPadOS.

• Deleted and reinstalled the Microsoft Word app completely.

• Logged out and logged back in to my university account.

• Cleared the sign-in credentials in the iPad Settings under Word.

Since the issue affects the entire "Create" screen and not just one button, and persists after reinstallation, I suspect a deeper configuration conflict related to the app or my account.

Could you please provide a specific solution or an advanced diagnostic procedure for this problem?

Thank you for your assistance.

Moved from: Microsoft 365 and Office | Office Online Server

Gianluca KROPF 0 Reputation points

2025-12-17T11:35:44.2333333+00:00

Hey,

I experienced the exact same problem on my IPad and have also done all the troubleshooting steps imaginable before coming here.

Have you found a way to fix the problem?

What I did as a temporary solution is going to copilot and requesting it to create a blank document for me that I can edit. This works, but it is not ideal.

If there is a way to fix this issue, please lmk.

Thanks!
Abissa 0 Reputation points

2026-02-10T14:44:24.3833333+00:00

I experienced the same. Please fix this microsoft
Charles Egersdorf 0 Reputation points

2026-02-10T15:41:04.5666667+00:00

Have you tried turning off Auto Save?

6 answers

AI answer

2025-12-09T19:24:19.34+00:00
It seems you are experiencing a significant issue with the Microsoft Word app on your iPad where the "Create" screen is unresponsive. Here are some advanced troubleshooting steps you can try:

Check for Device Storage: Ensure that your iPad has enough available storage space. Low storage can sometimes cause apps to behave unexpectedly.

Reset All Settings: Go to Settings > General > Reset > Reset All Settings. This will reset system settings but not delete your data. You may need to re-enter Wi-Fi passwords and adjust other settings afterward.

Check for Restrictions: Make sure there are no restrictions enabled on your iPad that might prevent the Word app from functioning correctly. Go to Settings > Screen Time > Content & Privacy Restrictions.

Try a Different Account: If possible, log in with a different Microsoft account to see if the issue persists. This can help determine if the problem is account-specific.

Contact Microsoft Support: Since you've already tried several troubleshooting steps, reaching out to Microsoft Support directly may provide you with more tailored assistance for your specific situation.

If these steps do not resolve the issue, it may be worth checking for any known issues with the Word app on iOS devices or waiting for a future update that might address this problem.
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Cannot Create New document

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