Cannot Create New document

Lorenz, Katharina 15 Reputation points
2025-12-09T19:24:07.32+00:00

Dear Microsoft Support Team,

I am experiencing a critical issue with the Microsoft Word app on my iPad. I am unable to start a new document or open any templates.

When I open the Word app and navigate to the "Create" screen, absolutely nothing on that screen is responsive to touch. This includes:

• The "Blank Document" (Leeres Dokument) template (the large blue box with the plus sign).

• All other document templates (e.g., CVs, Reports, Agendas).

The app itself is not freezing; I can still navigate the side menu (Start, Search, etc.), but the main creation area is completely unresponsive to selection.

Troubleshooting Steps Already Taken (Unsuccessful):

I have already performed the following steps, but the issue persists:

• Restarted the iPad multiple times.

• Updated the Word app to the latest version.

• Performed a Software Update of the iPadOS.

• Deleted and reinstalled the Microsoft Word app completely.

• Logged out and logged back in to my university account.

• Cleared the sign-in credentials in the iPad Settings under Word.

Since the issue affects the entire "Create" screen and not just one button, and persists after reinstallation, I suspect a deeper configuration conflict related to the app or my account.

Could you please provide a specific solution or an advanced diagnostic procedure for this problem?

Thank you for your assistance.

Moved from: Microsoft 365 and Office | Office Online Server

Microsoft 365 and Office | Word | Other | iOS

6 answers

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  1. Abissa 0 Reputation points
    2026-02-10T14:46:14.96+00:00

    I also having the same issue. I thought my ipad was eror, but found out actually it is Microsoft eror..

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  2. Charles Egersdorf 0 Reputation points
    2026-01-27T18:42:17.94+00:00

    I have been having the same issue for quite a while now. I use a university-licensed version of Office and found that by disabling autosave. I can create/open new documents. I hope this helps!

    Cheers

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  3. J Meissner 0 Reputation points
    2025-12-20T02:58:51.17+00:00

    I also have this issue and have tried all of the above troubleshooting issues, save a reset. Please figure this out Microsoft.

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  4. Myoffice21886 0 Reputation points
    2025-12-11T15:38:21.2566667+00:00

    I have the same issues. Microsoft please fix the issue!

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  5. Marcelo Mendoza 10,740 Reputation points Independent Advisor
    2025-12-09T20:18:46.2366667+00:00

    Hello Lorenz,

    Thank you for reaching out and sharing the details of the issue you are experiencing with the Microsoft Word app on your iPad. I understand how frustrating it can be when you are unable to create a new document, especially after trying multiple troubleshooting steps. This behavior often occurs due to underlying configuration conflicts or restrictions within the device settings that affect app functionality.

    To help resolve this I recommend checking your device storage to ensure there is sufficient space available as low storage can cause apps to behave unexpectedly. You can also try resetting all settings by going to Settings select General select Reset select Reset All Settings. This will not delete your data but will restore system settings so you may need to re-enter Wi-Fi passwords afterward.

    Additionally verify that there are no restrictions enabled under Settings select Screen Time select Content & Privacy Restrictions as these can block certain app features. If possible sign in with a different Microsoft account to determine if the issue is account-specific.

    Could you confirm if you have already checked your device storage and restrictions settings?

    I hope this answer is helpful if you have further questions feel free to reply back

    Regards,

    Marcelo

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