Cannot Create New document

Lorenz, Katharina 15 Reputation points
2025-12-09T19:24:07.32+00:00

Dear Microsoft Support Team,

I am experiencing a critical issue with the Microsoft Word app on my iPad. I am unable to start a new document or open any templates.

When I open the Word app and navigate to the "Create" screen, absolutely nothing on that screen is responsive to touch. This includes:

• The "Blank Document" (Leeres Dokument) template (the large blue box with the plus sign).

• All other document templates (e.g., CVs, Reports, Agendas).

The app itself is not freezing; I can still navigate the side menu (Start, Search, etc.), but the main creation area is completely unresponsive to selection.

Troubleshooting Steps Already Taken (Unsuccessful):

I have already performed the following steps, but the issue persists:

• Restarted the iPad multiple times.

• Updated the Word app to the latest version.

• Performed a Software Update of the iPadOS.

• Deleted and reinstalled the Microsoft Word app completely.

• Logged out and logged back in to my university account.

• Cleared the sign-in credentials in the iPad Settings under Word.

Since the issue affects the entire "Create" screen and not just one button, and persists after reinstallation, I suspect a deeper configuration conflict related to the app or my account.

Could you please provide a specific solution or an advanced diagnostic procedure for this problem?

Thank you for your assistance.

Moved from: Microsoft 365 and Office | Office Online Server

Microsoft 365 and Office | Word | Other | iOS

6 answers

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  1. Abissa 0 Reputation points
    2026-02-10T14:46:14.96+00:00

    I also having the same issue. I thought my ipad was eror, but found out actually it is Microsoft eror..

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