Deduction of An Amount

Engr saifulislam 5 Reputation points
2025-12-07T07:13:21.96+00:00

Today, Microsoft 365 deducted Rs . 28999/-, but I am not a subscriber to this software.

Microsoft 365 and Office | Microsoft 365 Defender | For home | Other
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  1. Xavier-D 12,595 Reputation points Microsoft External Staff Moderator
    2025-12-09T08:38:19.4266667+00:00

    Hello Engr saifulislam,

    Thank you for posting your question on Microsoft Q&A forum

    I understand you have an unidentified charge that you did not subscribe to. Refer to this site for how to investigate this type of charge:

    https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

    You should also refer to this site if you wish to cancel and get a refund for this unwanted subscription:

    https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

    Here are also the detail steps on how to contact Microsoft Support for further assistance on this issue:

    1. Open a website link - Contact - Microsoft Support 
    2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below. 
    3. In this section, you will need to sign in to your Microsoft account. 
    4. Select "Microsoft 365 and Office" under Products & Services, select "Manage my Subscription" as the category, and click to confirm 
    5. You can select " Chat with a support agent in your web browser " to access the chat window.

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  2. AI answer

    2025-12-07T07:13:31.0766667+00:00

    If you are seeing a deduction for Microsoft 365 and you are not a subscriber, there could be a few reasons for this. It's possible that you may have inadvertently activated a trial or a subscription, or there may have been a billing error. Here are some steps you can take to address the issue:

    1. Check your account: Log in to your Microsoft account to verify if there are any active subscriptions associated with your account.
    2. Contact support: If you find no subscriptions, or if you believe this charge is an error, you should contact Microsoft 365 support for assistance. They can help clarify the charge and provide a resolution.
    3. Review your payment methods: Ensure that your payment information is secure and that there are no unauthorized transactions.

    For further assistance, you can refer to the Microsoft support pages.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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