Microsoft To Do stuck "Getting tasks list ready..."

Question

Microsoft To Do stuck "Getting tasks list ready..."

Julien 5

Hello,

I am unable to access Microsoft To Do, the page hangs on "Getting tasks list ready...".

I tried on multiple browser (Firefox, Edge, Chrome), I tried on different computers and it doesn't work.

Microsoft Support told me it is a Microsoft server issue and advice me to post a question here.

Best regards.

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4 answers

Your answer

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Answer 1

Nathan Roberts (SN) 13,446 Student Ambassador Volunteer Moderator

Hey there, Julien

I have asked someone from Microsoft about this. They have agreed that this looks to be a server side issue with your Microsoft account. They have told me that Microsoft support should have been able to handle this.

They have also asked if you can try opening dev tools (F12) when the ToDo app is loading on the browser.

From inside the dev tools, please click onto 'Network'

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On the network tab, you may need to click onto reload the page. It will then display the resources it is using. Please can you look for a resource 'experiments.dll.js'

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Is there an error with that resource or any other resource?

It should be in red with a status code of 500+ or 400

If there is, please can you also pass this onto support when you contact them again.

If support try directing you to this community again or to the feedback site, please can you tell them that only support can help with this issue. You can point them to this reply too, if needs be.

Link for reference: https://support.microsoft.com/home/contact?ContactUsExperienceEntryPointAssetId=S.HP.todo

If you have issues with support, please let me know. I will then feed this back.

I am sorry it seems like I am passing you back to support, then support are passing you back to this community or elsewhere. I am hopeful that they will take this deal with this.

Thanks,
Nathan

Julien 5 Reputation points

2026-01-26T20:47:47.2033333+00:00

Hey Nathan,

Thanks again for your perseverance to try to find a solution to my problem.

I did checked in dev tools and everything seems to load fine (except some telemetry scripts):

I'm going to try to reach Microsoft Support once again.

I think To Do specific support is not in the right place, I mean they always told me to use the "Get support" from within the app but I don't have to link in the menu, this is probably why I can't reach To Do specific support Team.

This is also written on the MS support page for To Do app:

https://support.microsoft.com/en-us/office/get-help-for-microsoft-to-do-f4ea4cf4-0f36-4971-8f27-58fa0d247bd6#id0ebbh=windows_and_web

Where they want me to click:

What I have:

As you can see, I don't have the "Get support" link...
Nathan Roberts (SN) 13,446 Reputation points Student Ambassador Volunteer Moderator

2026-01-27T19:23:58.61+00:00

Hey there, Julien

I did checked in dev tools and everything seems to load fine (except some telemetry scripts):

Ok thanks. I didn't think to check until it was recommended.

I'm going to try to reach Microsoft Support once again.

Yeah please. If you need to, please point them in the direction of this thread.

I think To Do specific support is not in the right place, I mean they always told me to use the "Get support" from within the app but I don't have to link in the menu, this is probably why I can't reach To Do specific support Team.

No, I don't have that option either. When I click onto the '?' icon, I only see the option to sync.

The learn more link takes me to this support page: https://support.microsoft.com/en-gb/todo

There is a contact link, but this directs you to the feedback portal. Apparently, it doesn't matter if you reach out to Microsoft Support or through to Outlook support. They should have been able to escalate this to an engineer who can look into what is happening.

Hope they manage to resolve this,
Nathan
Julien 5 Reputation points

2026-01-27T20:06:44.2733333+00:00

Hello Nathan

Good news, I have reached the support team today, give them the link to this thread and your latest reply and this time someone took control of my computer, made different tests with To Do app on my account and exported some HAR log files from the browser.

Then told the following:

We do have an active bug with the to-do list – but it's currently reported as being related to sharing and joining a shared list. It's very possible that creating a list has also been affected.

Our engineers are actively working on the bug and are reviewing it to release the fix as soon as possible.

I hope they'll find a way to fix this issue now with logs files taken from my account, I'm happy that someone finally saw the issue in real time by accessing my computer.

I'll keep you informed when the issue will be fixed (if it is fixed).
Nathan Roberts (SN) 13,446 Reputation points Student Ambassador Volunteer Moderator

2026-01-31T09:07:58.0766667+00:00

Hey there, Julien

This is great news. Hopefully the engineers can resolve this. Please keep us updated 😎

Thanks,
Nathan
Julien 5 Reputation points

2026-09-04T06:46:11.85+00:00

Hello,

9 months later, the situation is still the same. It seems no one cares about me and my issue at Microsoft... I think I have been patient. I don't know what to do.

Regards,

Julien

Answer 2

Nathan Roberts (SN) 13,446 Student Ambassador Volunteer Moderator

Hey there, Julien

It is looking as though this may be something to do with your account on the servers. However, I can see support directed you to this community, when really they should have their own escalation channels to an engineer who can look into this.

This is going to be a pain, but please can you use this link and sign into your Microsoft account: https://account.live.com/proofs/manage/additional

Once you have signed in, please scroll down to a section called 'Sign out everywhere'

Please click onto the hyperlink that says "Sign out everywhere"

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This will force all devices and apps to sign out of your Microsoft account. Once this has taken place, it will ask you to sign back into all of your accounts on your PC, Browser and trusted device.

Once it has done this, please restart your computer. When your computer restarts, please try again with signing into ToDo either on the browser or app. You will need to sign back into your Microsoft account again.

I know you have already said you have tried signing out and back in again. However, I think that was just one app. Not all apps at once.

Hope this helps,
Nathan

Julien 5 Reputation points

2025-12-31T14:50:28.0766667+00:00

Nathan,

I've done this procedure two times as I read on other forums it could solve the issue but no To Do still not working...
Nathan Roberts (SN) 13,446 Reputation points Student Ambassador Volunteer Moderator

2025-12-31T16:23:43.85+00:00

Hey there, Julien

It looks like you are going to have to create a support ticket again and speak to support. They are going to have to collect information and escalate it to an engineer who can take a look at what is happening in your account.

Unfortunately, I don't know any folk from the ToDo product group I could raise this up to.

Please let me know if support were helpful and what they are doing to help you.

Thanks,
Nathan
Julien 5 Reputation points

2026-01-01T09:37:59.2366667+00:00

Hey Nathan,

First of all, I wish you a happy new year !

I have already reached Outlook.com support multiple times with the link from the Help menu but each time they ask me to use the Get support button from the To Do application itself and they give me the following link https://support.microsoft.com/en-us/office/get-help-for-microsoft-to-do-f4ea4cf4-0f36-4971-8f27-58fa0d247bd6#id0ebbh=windows_and_web

But the button Get Support in not visible in my To Do web application neither is Outlook desktop app or To Do standalone application.

In To Do web application:

In To Do standalone:

I'm running in circle with the support because Outlook.com can't help...
Nathan Roberts (SN) 13,446 Reputation points Student Ambassador Volunteer Moderator

2026-01-01T10:20:53.8333333+00:00

Hey there, Julien

It may take a bit of time, because everyone is off for the Christmas holidays and returns next week. However, as you are not having luck with support. Let me see if I can find something you can use to help or raise this up to someone.

Thanks,
Nathan
Julien 5 Reputation points

2026-01-02T07:43:56.39+00:00

Hello Nathan,

I really appreciate your efforts, thank you so much !
Nathan Roberts (SN) 13,446 Reputation points Student Ambassador Volunteer Moderator

2026-01-09T18:25:01.7533333+00:00

Hey there, Julien

I know you have previously spoke to Outlook.com support. Please can you try reaching out to Microsoft support via this link: https://support.microsoft.com/home/contact?ContactUsExperienceEntryPointAssetId=S.HP.todo

When you land on the contact page, please can you type in the search bar 'ToDo not syncing'

Then click enter. The support site will suggest articles that you can follow. At the bottom of the page, please click onto contact support. As I am not signed in, it is asking me to sign in. For you, it should say Contact support

This should direct you through to the support team who handle requests for ToDo. Please give them a try and let me know how it works out for you.

Thanks,
Nathan
Julien 5 Reputation points

2026-01-09T21:18:44.32+00:00

Hello Nathan,

I already used this method in the past but they keep telling me to use community forums... I have to choose a product or service before being able to contact the support Team:

This is the choices I get first, the most suitable would be MS 365 and Office but the second choices are:

I chose Technical support in the past but they can't help me with To Do app. They ask me post on MS Feedback community...
Nathan Roberts (SN) 13,446 Reputation points Student Ambassador Volunteer Moderator

2026-01-10T13:37:54.7033333+00:00

Ok, thanks

Have you got the feedback link from that community?

The product group do monitor that community. Have you posted yet?

Nathan
Julien 5 Reputation points

2026-01-11T21:50:18.4833333+00:00
I have multiple links in different sections of Feedback forums (Outlook, Outlook(new) and Microsoft To Do). The oldest one was posted 3 months ago and none of them has been answered... Feedback seems to finish in a black hole. Here are the links:

https://feedbackportal.microsoft.com/feedback/idea/266274eb-8fd2-45e0-96b4-733a9f981d8a?isPrivate=true

https://feedbackportal.microsoft.com/feedback/idea/d35b862a-5687-4bd6-bb99-642c99a55616?isPrivate=true

https://feedbackportal.microsoft.com/feedback/idea/18e3e1c8-b91f-4227-8fa0-ff47122681bf?isPrivate=true

https://feedbackportal.microsoft.com/feedback/idea/d1fb6a19-7ecc-4588-8084-daa5e39dcb3b?isPrivate=true

https://feedbackportal.microsoft.com/feedback/idea/972b1b68-0bcb-f011-ad8f-7c1e529694f5
Julien 5 Reputation points

2026-01-24T20:45:59.8533333+00:00

Hello Nathan,

Haven't got any update, I think the remaining solution would be to create a brand new account but I have some alias in it and I can't use the same email or any of my created alias... I also have my Office 365 Premium subscription linked to my account...
Nathan Roberts (SN) 13,446 Reputation points Student Ambassador Volunteer Moderator

2026-01-25T14:04:08.2433333+00:00

Hey there, Julien

I wouldn't create the account yet. Let me ask about this.

Thanks,
Nathan
Julien 5 Reputation points

2026-03-02T21:12:28.7466667+00:00

Hey Nathan,

Did you get any feedback about my issue ?

Thanks,

Julien
Nathan Roberts (SN) 13,446 Reputation points Student Ambassador Volunteer Moderator

2026-03-07T10:17:31.8133333+00:00

Hey there, Julien

In your comment here: https://learn.microsoft.com/en-us/answers/c/2477906

You mentioned you had managed to get this escalated to a Microsoft engineer for them to look into further. If you haven't received a response yet, please contact Microsoft support again and provide them with the case number. They can have a look and see what the status is.

Please let us know if you have any issues with this.

Thanks,
Nathan

Answer 3

Nathan Roberts (SN) 13,446 Student Ambassador Volunteer Moderator

Hey there, Julien

Have you tried this through the ToDo app in Outlook or it's stand alone ToDo app you can download through the Windows store?

If not, please can you try by opening Outlook (I am using the new Outlook app) on your PC. Then click onto the Microsoft ToDo icon on the left-hand side menu

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Does the app open within Outlook?

Hope this helps & Happy New Year,
Nathan

Julien 5 Reputation points

2025-12-31T12:20:45.61+00:00

Hello Nathan,

Thank you for your reply.

I tried the To Do standalone app and I can't view any task.

If I try to create a new list, it lets me enter a name then the popup close and the list doesn't appear.

Within Outlook , the page shows "Getting tasks list ready..." indefinitely as on the website.

Answer 4

Arlene D 36,225 Independent Advisor

Hi, thanks for sharing the details. Are you signed in with the same Microsoft account on all devices when the issue occurs?

Microsoft To Do sometimes hangs on "Getting tasks list ready" if there is a temporary server or account sync issue. Here's what I suggest:

Sign out of Microsoft To Do on all devices, then sign back in using the same account.
Clear browser cache or app cache, then try again.
Check the Microsoft 365 Service Health page to see if To Do is experiencing downtime.
Ensure your Microsoft 365 subscription or account is active and not restricted.

If the problem continues across browsers and devices, it is likely a server-side issue. Microsoft will resolve it automatically once their servers stabilize. You can also report it through the app using “Help > Report a Problem” to alert the Microsoft team.

Julien 5 Reputation points

2025-12-05T13:30:21.21+00:00
Hi,

Already signed out and signed in on all devices

Cleared browser cache

Service health is up and running

Have a O365 Personal subscription active
Julien 5 Reputation points

2025-12-31T12:02:40.12+00:00

Hello... Any help would be appreciated ...