MFA providing 8 digits where I only need 6

Hello Lillian Knox,

If your Microsoft Authenticator app displays an 8-digit code instead of a 6-digit one, it means your MFA registration is linked to your Personal Microsoft Account rather than your Azure work or school account.

To register with your work or school account, please visit aka.ms/mfasetup, which will redirect you to the appropriate MFA registration page for your organization.

If you are the only global administrator in the tenant and have been locked out due to incomplete MFA setup, this falls under a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

• Contact phone number (add +Country code)
• Contact email address
• Global admin email address (affected account)
• Country
• TimeZone

Please send me the detail via private message.

How do I get unlocked??? You provided no contact information to stand a private message. I can’t get no support over the phone..

Hello Jackie Guevara,

I recommend creating a new thread on the same Q&A forum with as many details about your issue as possible. This will ensure better visibility within the community.

Please create a new Q&A post at https://learn.microsoft.com/en-us/answers/questions/ask/ and select the Microsoft Security | Microsoft Entra | Microsoft Entra ID tag when submitting your question and tag me over new post.

Hello Lillian Knox,

Please share the details over the private messages so that we can assist you further.