My case # is 7091974105, I have waited for a refund since 10/15/25, this is not a good way to treat a long time customer

JAMES TANEYHILL 0 Reputation points
2025-11-29T21:49:05.02+00:00

I tried buying a new laptop with payment terms but the sales person charged me for two laptops 1227.61$ + 1227.61 ~ 2500$ she charged my debit card. Subsequently one of the laptops was returned to M S using the label sent to me the other laptop never reached me . . . see my order history,

consequently I have paid M S 1227.61 $ but have nothing to show for it . I have patiently waited for your refund, but now I need my money (which you hold).

Please send my refund. I am ******@outlook.com . . . my phone is 828-220-25227. . .

Surface | Surface Laptop | Network
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  1. AI answer

    2025-11-29T21:49:17.48+00:00

    It seems you are experiencing issues with a refund related to your laptop purchase. Unfortunately, I cannot assist with specific case inquiries or personal account issues. I recommend reaching out directly to Microsoft support for assistance with your refund request. They will be able to provide you with the most accurate information regarding your case and help resolve your issue.

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  2. JAMES TANEYHILL 0 Reputation points
    2025-11-29T22:00:03.29+00:00

    Contact me at either ******@outlook.com or my phone 1-828-220-2527.

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