Resgatar meu acesso

Dear Sirs,

On November 27, 2025, I sent the question described below via (https://learn.microsoft.com/pt-br/answers/questions/5639065/acesso-conta-365-msft).

After requesting support here, even though I used my personal email account, because after about a month I tried unsuccessfully to log in to my 365 MST developer account. I requested that messages and contacts related to my MSFT account be sent through my personal email as an administrator.

On November 21, 2025, I received the following message in my personal email informing me that my account had been revalidated until February 19, 2026: "Congratulations! Your Microsoft 365 for Developers trial subscription has been renewed. The new expiration date is 02/19/2026 (UTC). Note: Your Microsoft 365 subscription is for development purposes only. It can be revoked at any time if used for purposes other than development. Commercial transactions, including the purchase of paid services, are not supported. For more information, see the Microsoft 365 Developer Program Terms and Conditions. Go to the Microsoft 365 Developer Program dashboard to check your status and find tools that add value to your subscription. Thank you! The Microsoft 365 Developer Program Team.

The same problem remains as before: I cannot access my cloud account, where I have about 411 GB of inaccessible files that are essential to my work, which is now virtually paralyzed.

The reason is the same as before: I don't receive any other access alternative besides a code sent to my personal email and two alternative emails to receive codes, which I enter correctly; I am asked to change my password (which I have done dozens of times), and when it is changed, I am asked to log in again, and the impossible process repeats itself randomly.

My phone was recently formatted. I have Microsoft Authenticator and Google Authenticator on it, both without the ability to access the QR code to log into my MSFT 365 account, making it impossible for me to access the account. Both work perfectly for my personal Microsoft account email, but for the MSFT Developer account, it is impossible for the reasons described above.

I request that I be provided with the QR code or cell phone access method. I cannot access Microsoft Entra ID/Partner Center because I log in with my personal email. I ask that the technical team (Tenant level) check my interaction history and allow me, through technical procedures, to access my (active) account to resolve this issue. Note: I have been unable to contact Microsoft via any phone number for over a month.

I am 72 years old and very frustrated that I have had about 411GB of files inaccessible for over a month in the OneDrive cloud that I work with.

You have already helped me once, restoring my account until 02/19/2025, but how can I access it? I am asking for help from the Tenant level team. Please help me! Even if it is (as a last resort) so that I can have my personal files in the cloud and, after that, have my account closed by you, putting an end to this issue.

Note: Unfortunately, I am not fluent enough in English to try a phone chat with support.

Ricardo Chaves