yall took my money

mar mar 0 Reputation points
2025-11-25T17:51:34.33+00:00

hello i purchased the black steal queen mira today from gears and it says i bought it but it still says i have to buy it and its not showing up in add ons i have proof it basically took my money but i have billing history from today

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  1. AI answer

    2025-11-25T17:51:42.5433333+00:00

    It sounds like you're experiencing an issue with your purchase of the Black Steel Queen Mira in Gears. Here are a few steps you can take to resolve this:

    1. Check Your Purchase History: Make sure that the transaction is indeed listed in your billing history. You can do this by visiting the orders page on your Microsoft account.
    2. Verify the Purchase: If you see the purchase in your billing history but the item is not showing up in your add-ons, it may be a delay in the system. Sometimes, it can take a little while for purchases to reflect in your account.
    3. Contact Support: If the item still doesn't appear after some time, consider reaching out to Microsoft support for assistance. They can help verify your purchase and resolve any issues related to your account.
    4. Refund Options: If the issue persists and you do not receive the item, you may want to inquire about a refund for the purchase.

    Make sure to have your order details handy when contacting support to expedite the process.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Anonymous
    2025-11-25T19:12:21.5533333+00:00

    Hi, I see what’s going on and I understand how important it is to get what you paid for.

    The issue usually happens when the purchase is confirmed on your account, but the game hasn’t synced properly, so it still shows as locked.

    Let’s start by checking your Microsoft purchase history to make sure the transaction shows as completed.

    After that, restart Gears 5 and look under Customization then go to Characters to see if the skin appears.

    If it’s still missing, check the game’s add-ons in your console or PC settings to confirm it’s installed. Quick question:

    Are you signed in with the same account you used to buy the skin?

    That’s often the root cause. If everything looks correct and it’s still not showing, we can reach out to Xbox or Gears Support with your proof of purchase.

    Regards,
    Aron

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