How to retroactively relabel a question item in Viva Glint survey to obtain trend data

Derek Teo 0 Reputation points
2025-11-25T05:55:09.9+00:00

We mistakenly label a survey question on Viva Glint differently used in the previous survey, which means the trend data for that question is not showing up on the reporting pages. How to retroactively relabel the question item in Viva Glint survey so that we can get the trend data?

Microsoft 365 and Office | Microsoft Viva | Other
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  1. AI answer

    2025-11-25T05:55:18.3566667+00:00

    To retroactively relabel a question item in a Viva Glint survey, you will need to perform a retroactive update to the survey data. Here are the steps you can follow:

    1. Access the Actions Dropdown: From the survey management interface, select the Actions dropdown.
    2. Choose Retroactive Updates: Click on the option for Retroactive Updates.
    3. Select the Closed Cycle: Choose the closed survey cycle that contains the question you want to relabel.
    4. Search for Participants: Find and select the participants that need an update. This can be done without uploading a file or by using an optional CSV file.
    5. Select the Attribute: Choose the attribute that needs to be updated, which in this case is the question label.
    6. Enter New Value: Input the new label for the question and ensure it is different from the historical value.
    7. Submit Changes: After completing the above steps, submit and review your changes.

    Keep in mind that only closed cycles are eligible for retroactive updates; live and upcoming cycles cannot be updated in this manner.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Anonymous
    2025-11-25T09:00:40.83+00:00

    Hi Derek Teo

    Thank you for reaching out to Microsoft Q&A Forum and sharing your experience.

    I understand that you are looking to restore trend data for a specific survey question where the label was inadvertently changed, causing Viva Glint to treat it as a new item rather than a continuation of the historical data.

    In Viva Glint, trend data is maintained by linking questions via a specific Item ID or through Question Mapping. The trend line is tied to this underlying Item ID, not just the question text or short name. If the text or label changes significantly without mapping, the system assigns a new Item ID to the question.

    Because the label was changed in your recent survey, the system is treating it as a completely new item, which is why the historical data is not linking up.

    Unfortunately, Viva Glint does not currently allow retroactive relabeling or re-mapping of a question’s unique Item ID via the user interface once a program has gone live and responses have been collected. While question labels can be edited in the Question Library before a program is approved, overwriting an existing label with a new one now is risky. Trend reporting depends on consistent question identity (label, intent, and scale). Attempting to rename the label in the UI now will simply cause the system to treat it as yet another new item, and it will not retroactively merge with your previous data.

    As a forum moderator, I do not have access to your specific tenant configurations or a live environment to validate a fix for your specific scenario. For this situation, the best course of action is to open a support ticket with the Viva Glint Support Team. Please refer to this article to open a ticket: Get support for Viva Glint.

    Note: To manage Microsoft 365 admin center support requests as a Viva Glint Administrator, please confirm that your Microsoft 365 global admin has added you to the Viva Glint Tenant Administrator role in the Microsoft 365 admin center.

    Additionally, in line with my commitment to providing the best support possible, I’ve found these helpful articles that may be relevant to your situation:

    I hope this clarifies the situation and helps you get a path forward.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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