Microsoft Security | Microsoft Entra | Microsoft Entra External ID
Managing external identities to enable secure access for partners, customers, and other non-employees
Azure portal - Sign-in failed
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haneefa c
0
Reputation points
While login Azure cloud portal got this error
ign-in failed
Error code: AADSTS5000225
Error message: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 0ec1577d-757a-44ae-8892-713651ef3700 Correlation ID: 55246ce9-f20a-4600-af25-94140159f89f Timestamp: 2025-11-24 10:11:45Z
Microsoft Security | Microsoft Entra | Microsoft Entra External ID
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Rukmini 43,915 Reputation points Microsoft External Staff Moderator2025-11-24T11:52:34.3133333+00:00 Hello haneefa c,
The error you received (AADSTS5000225) means your tenant has been marked as inactive. When a tenant is inactive for a long time, Microsoft applies a login block. If the block lasts more than 20 days, the tenant may be permanently deleted.
Tenant inaccessible due to inactivity
If the block has been in place for less than 20 days, we may be able to restore access by unblocking it. Please provide the following details via private message:
- Tenant ID
- Correlation ID from the login failure
- Timestamp of the failure
- Business impact and reason for restoring the tenant
Note: If this is a test or non-critical tenant, you can create a new one: Quickstart: Create a new tenant in Microsoft Entra ID
Let me know if you have any further queries—feel free to reach out!
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