bitlocker locked out

Rahul Shah 0 Reputation points
2025-11-21T22:38:19.2433333+00:00

Can not use keyboard on bitlocker display. We used F1 and made it possible to use keyboard after changing settings but after typing in the recovery key the computer takes us back to where we can no longer use key board.

Windows for business | Windows Server | Devices and deployment | Recovery key
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  1. Quinnie Quoc 11,840 Reputation points Independent Advisor
    2025-11-24T08:10:42.7+00:00

    Hello Rahul Shah,

    How is your problem? Has it been solved? If it has, please hit ACCEPT ANSWER to support. If it hasn't, please tell me more about your problem detials.

    Have a good day!

    QQ.

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  2. Quinnie Quoc 11,840 Reputation points Independent Advisor
    2025-11-23T02:49:41.0033333+00:00

    Hello Rahul Shah,

    How is your problem? Has it been solved? If it has, please hit ACCEPT ANSWER to support. If it hasn't, please tell me more about your problem detials.

    Have a good day!

    QQ

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  3. Quinnie Quoc 11,840 Reputation points Independent Advisor
    2025-11-21T23:29:23.41+00:00

    Hello Rahul Shah,

    From your explanation, the keyboard works initially on the BitLocker recovery screen after pressing F1 and adjusting settings, but once the recovery key is entered, the system loops back to a state where the keyboard is no longer functional. This behavior often points to a firmware or driver compatibility issue rather than a problem with the recovery key itself.

    I recommend checking the BIOS/UEFI settings to ensure that USB legacy support and input device options are enabled, as BitLocker relies on these settings during pre-boot. It may also help to update the system firmware and keyboard drivers to the latest version provided by the hardware manufacturer. If the problem persists, testing with a different keyboard (USB vs. PS/2, wired vs. wireless) can help isolate whether the issue is hardware-specific.

    Should these steps not resolve the issue, I suggest contacting Microsoft Support or your device manufacturer for a deeper analysis, as they can review logs and confirm whether a known compatibility issue is involved.

    If my answer is useful for you, please hit ACCEPT THE ANSWER to support for me.

    Thank you so muchh!!

    Best regards,

    QQ.

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  4. AI answer

    2025-11-21T22:38:33.8066667+00:00

    It seems that you are experiencing issues with using the keyboard on the BitLocker recovery screen after entering the recovery key. This can happen if the keyboard is not recognized or if there are settings that need to be adjusted. Here are a few steps you can try to resolve the issue:

    1. Check Keyboard Connection: Ensure that your keyboard is properly connected. If you are using a USB keyboard, try connecting it to a different USB port.
    2. Use On-Screen Keyboard: If your physical keyboard is not working, you can try using the on-screen keyboard. This option may be available on the BitLocker recovery screen.
    3. Change Secure Boot Settings: If you have access to UEFI settings, you might want to check the Secure Boot configuration. You can change it to "Microsoft Only" to see if that resolves the keyboard issue.
    4. Boot from Recovery Media: If the above steps do not work, consider using a USB recovery drive. Boot from the USB drive and access the Command Prompt to unlock the drive using the BitLocker recovery key.
    5. Contact Support: If you are still unable to resolve the issue, it may be best to contact Microsoft support or your IT administrator for further assistance.

    These steps should help you regain access to your device. If you have further questions or need more assistance, feel free to ask.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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