Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
I have multiple support tickets past their SLA, how can I get a response?
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Jeff Puckett
0
Reputation points
Hi there. I have 2 support tickets that I opened as class A support tickets and I have not received a response. I called the support line this morning and 2 hours ago someone acknowledged that both were over their SLA. How can I get a response? Further we are interested in talking to someone at Microsoft regularly and furthering our relationship. How can we make that happen? 2511210040000798 and 2511190040004649
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator2025-11-26T18:40:39.47+00:00 Hello Jeff Puckett,
Could you please provide more details on what issue you are currently facing? Is it while logging into Azure Portal or is it related to subscription billing? Please confirm on this so that we can proceed accordingly.
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