Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
Azure portal login error
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Anand Sharma
0
Reputation points
Hi
Can anyone help me. I am unable to login to my Azure portal. Receiving an error message mentioned below after adding the code received on my Authenticator App
Error Code: 500121
Request Id: 68c8880d-3417-4a3a-9e4e-9330651f4300
Correlation Id: 019a9b48-97a5-7926-84f9-80df4fd0c975
Timestamp: 2025-11-19T08:44:40Z
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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Rukmini 43,915 Reputation points Microsoft External Staff Moderator2025-11-19T11:47:43.67+00:00 Hello Anand Sharma,
Based on your description, it appears that you are unable to log into the Azure Portal due to an incomplete MFA process. Since the device registered for second-factor authentication are not getting any MFA prompts, you are unable to complete the authentication.
In such scenarios, another Global Administrator can help to re-register MFA on a new mobile device. However, since you mentioned that you are the only Global Admin in the tenant, this qualifies as a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.
To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:
- Contact phone number (add +Country code)
- Contact email address
- Global admin email address (affected account)
- Country
- TimeZone
Please send me the detail via private message.
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Rukmini 43,915 Reputation points Microsoft External Staff Moderator
2025-11-20T12:17:40.33+00:00 Hello Anand Sharma, Please share the details over the private messages so that we can assist you further.
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