Why does Sway frequently fail to load?

Question

Why does Sway frequently fail to load?

Peter Schamber 0

Starting this weekend, I have been running into frequent errors loading Sways. If I refresh the page multiple times, it will eventually load. It's almost like I have to wait until the request hits a new server before it will work. Is there some sort of outage?

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Anonymous

2025-11-18T22:41:49.6+00:00

Hi @Peter Schamber,

I hope everything is going well on your end.

I’m following up on the support thread we've been working through together. I wanted to check in and see if the information I shared in my previous answer helped resolve the issue you were experiencing.

If you're still experiencing any issues or have further questions, please feel free to reach out at any time. I’m always happy to help if you need anything else.

We want to ensure everything is functioning smoothly and that your experience remains seamless.

Thank you again for your collaboration throughout the troubleshooting process.

I look forward to hearing from you soon.

Warm regards,

2 answers

Your answer

Anonymous

2025-11-18T22:41:49.6+00:00

Hi @Peter Schamber,

I hope everything is going well on your end.

I’m following up on the support thread we've been working through together. I wanted to check in and see if the information I shared in my previous answer helped resolve the issue you were experiencing.

If you're still experiencing any issues or have further questions, please feel free to reach out at any time. I’m always happy to help if you need anything else.

We want to ensure everything is functioning smoothly and that your experience remains seamless.

Thank you again for your collaboration throughout the troubleshooting process.

I look forward to hearing from you soon.

Warm regards,

Answer 1

Hi @Peter Schamber,

Thank you for posting your question to the Microsoft Q&A forum.

Regarding to your description, this typically indicates that the issue is due to corrupted browser cache or data. To resolve the issue, I would recommend trying the following steps:

Clear browser cache

Launch the browser, and press Ctrl + Shift + Delete to open the Clear browsing data utility.
Now, select All time from the Time range dropdown menu, tick the checkboxes for Cookies and other site data and Cached images and files, then click on Clear data towards the bottom.

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Open Sway in incognito tab

In your browser, press Ctrl + Shift + N, then access Sway again.

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to continuing the conversation.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Peter Schamber 0 Reputation points

2025-11-22T15:13:25.01+00:00

This hasn't really helped. I continue to run into errors with Sway even after clearing the cache. It's starting to happen more and more frequently to the point where I struggle to access any of my Sways.
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Answer 2

Hi @Peter Schamber,

Thank you for your response.

If the issue persists after taking the suggested steps, I recommend using your organization's administrator account or contacting your IT administrator. They can submit a support request through the Microsoft 365 Admin Center for further assistance.

This is important because Microsoft Support can provide real-time assistance, escalate cases to specialized teams, and use advanced backend tools and diagnostic capabilities that go beyond what the forum can offer. These resources allow deeper analysis and targeted solutions for account-specific or backend-related issues.

Please note that moderators here focus on general guidance and common troubleshooting steps. We do not have access to internal systems or administrative tools required for resolving such issues. We’ll continue to support you within the scope of the forum.

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.

Thank you for your patience and your understanding. If you have any questions, please feel free to reach out.

I'm looking forward to your reply.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.