Why does Sway frequently fail to load?

Hi @Peter Schamber, 

Thank you for your response.  

If the issue persists after taking the suggested steps, I recommend using your organization's administrator account or contacting your IT administrator. They can submit a support request through the Microsoft 365 Admin Center for further assistance. 

This is important because Microsoft Support can provide real-time assistance, escalate cases to specialized teams, and use advanced backend tools and diagnostic capabilities that go beyond what the forum can offer. These resources allow deeper analysis and targeted solutions for account-specific or backend-related issues.

Please note that moderators here focus on general guidance and common troubleshooting steps. We do not have access to internal systems or administrative tools required for resolving such issues. We’ll continue to support you within the scope of the forum.

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.  

Thank you for your patience and your understanding. If you have any questions, please feel free to reach out.  

I'm looking forward to your reply.   

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Hi @Peter Schamber, 

Thank you for posting your question to the Microsoft Q&A forum. 

Regarding to your description, this typically indicates that the issue is due to corrupted browser cache or data. To resolve the issue, I would recommend trying the following steps: 

1. Clear browser cache 

• Launch the browser, and press Ctrl + Shift + Delete to open the Clear browsing data utility. 
• Now, select All time from the Time range dropdown menu, tick the checkboxes for Cookies and other site data and Cached images and files, then click on Clear data towards the bottom. 

2. Open Sway in incognito tab 

• In your browser, press Ctrl + Shift + N, then access Sway again. 

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.     

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.  

I look forward to continuing the conversation. 

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