how do u cancel a free trial

Question

how do u cancel a free trial

barbara wark 0

i am trying to cancel my free trial . i can't seem to do it

Anonymous

2025-11-14T21:45:50.7+00:00

Hi @barbara wark,

I hope everything is going well on your end.

I’m following up on the support thread we've been working through together. I wanted to check in and see if the information I shared in my previous answer helped resolve the issue you were experiencing.

If you're still experiencing any issues or have further questions, please feel free to reach out at any time. I’m always happy to help if you need anything else.

We want to ensure everything is functioning smoothly and that your experience remains seamless.

Thank you again for your collaboration throughout the troubleshooting process.

I look forward to hearing from you soon.

Warm regards,

2 answers

Your answer

Anonymous

2025-11-14T21:45:50.7+00:00

Hi @barbara wark,

I hope everything is going well on your end.

I’m following up on the support thread we've been working through together. I wanted to check in and see if the information I shared in my previous answer helped resolve the issue you were experiencing.

If you're still experiencing any issues or have further questions, please feel free to reach out at any time. I’m always happy to help if you need anything else.

We want to ensure everything is functioning smoothly and that your experience remains seamless.

Thank you again for your collaboration throughout the troubleshooting process.

I look forward to hearing from you soon.

Warm regards,

Answer 1

To cancel your free trial, you can follow these steps:

Go to the Microsoft 365 admin center.
Turn off recurring billing to stop future charges. If you do not turn off recurring billing, you will be charged after your trial period ends.
If your trial subscription does not have a payment method associated with it, you can simply let it expire at the end of the trial period without being charged.

If you are unable to cancel it through the admin center, ensure that you are logged in with the correct admin account associated with the trial subscription.

Answer 2

Hi @barbara wark,

Welcome to Microsoft Q&A forum.

Thank you for reaching out about cancelling your trial subscription.

Since you haven’t specified your account type, I may not be able to provide an exact solution. However, based on the thread tag, assuming you're using a work or school account, you may consider the following steps:

In the Microsoft 365 admin center, go to the Billing > Your products page.

User's image

On the Products tab, select the filter icon, then select Self-service.
Select the subscription that you want to cancel.
On the subscription details page, in the Subscriptions and settings section, select Take control of this subscription.
In the details pane, select Cancel subscription.
Select a reason for your cancellation from the drop-down list, then select Cancel subscription.
In the Are you sure you want to cancel? box, select Cancel subscription.
Close the details pane.
On the subscription details page, the Subscription status shows as Deleted.

If you're using a personal account (e.g. @Outlook.com), please let me know so I can provide more specific guidance.

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to continuing the conversation.

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