Something went wrong Error Code: SkuDisabled

Question

Something went wrong Error Code: SkuDisabled

Jeff Damhoff 0

I purchased Office for education and received an invite to join Microsoft Business Center. I attempted to submit a ticket but that was a giant loop of "no service agreement."

Something went wrong

Error Code: SkuDisabled

Technical details

SID: removePII

cV: removePII

TID: removePII

UPN: <my email address>

0 comments

2 answers

Your answer

Answer 1

Martinez, Cesar Fabian 0

I got the same error, but with Information protection viewer

0 comments

Answer 2

Anonymous

Hello @Jeff Damhoff,

Thank you for posting your question in the Microsoft Q&A Forum.

To better understand your situation and assist you effectively, we need a bit more information:

Could you confirm the exact subscription you purchased? For example: Microsoft 365 Education A1, A3, A5, or another plan.
Where are you trying to submit the support ticket? Is it through the Microsoft Business Center, Microsoft 365 Admin Center, or another portal?
What type of issue are you attempting to report? For example: subscription activation, billing, technical access, etc.
Could you provide a screenshot of the page or steps you are following when the error occurs?This will help us identify if the issue is related to your subscription type or the portal configuration. (Please remove or blur your personal information before sending)

Once we have these details, we can guide you with the correct steps or help you reach out to the appropriate team.

Best regards,

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Jeff Damhoff 0 Reputation points

2025-11-11T13:13:49.6133333+00:00
Microsoft Office Standard Edition - license - 1 device 5 3691266

Mfg. Part#: removePII

UNSPSC: removePII

Electronic distribution - NO MEDIA

Contract: MARKET

I was trying to submit the ticket on Microsoft Business Center

I am just trying to login to Microsoft Business Center so I can obtain the software
Anonymous

2025-11-12T14:06:06.89+00:00

Hi @Jeff Damhoff,

Thank you for your reply. I’d like to clarify a few points to better understand your situation:

Could you confirm if you purchased an Office product key from a third-party seller to activate your subscription? The reason I ask is that, in order to raise a support ticket with Microsoft, you need to have a business account and be assigned as an admin for that account.

Also, when you mentioned Business Center, did you mean the Microsoft 365 Admin Center? This is the portal where admins manage licenses, users, and submit support requests.

Thank you for your cooperation, and I look forward to your response.
Jeff Damhoff 0 Reputation points

2025-11-12T14:33:34.32+00:00

Yes, purchased from CDW for a school district.

No, I specifically received an invite to join Microsoft Business Center. I have not received an invite for Microsoft 365 Admin Center.

Start using Business Center today

Because you’re listed as the purchasing account contact on the Microsoft Products and Services Agreement (MPSA) number #######, we’d like to invite you to use Business Center, which offers a better way to manage products and services for your organization.

To begin, register with this work account: email address

Get started now >

More information

Business Center lets users in your organization securely view your Microsoft Products and Services Agreement (MPSA) information, view volume licensing orders and inventory, download software and keys, set up and manage online services, and much more.

Because you're accepting this invitation with a work email address, your employer will manage communications and data, and their policies will apply to your use of the service.

If you have any questions, please contact your reseller.
Michael Lassek 5 Reputation points

2025-11-12T15:19:42.1733333+00:00

I have the same exact problem. Purchased from CDW A3 because A1 does not support desktop version of office. Now I get the same message when trying to follow the link. I even thought that perhaps the A3 would show up in the MS 365 admin center but nothing.
Ben Utting 0 Reputation points

2025-11-13T11:17:20.23+00:00

I'm having the same issue. I was invited to the Business Centre by my colleague in the same business. I received this message when attempting to setup the account.

Now when signing into the account, i'm getting the same message Jeff is receiving.
Michael Lassek 5 Reputation points

2025-11-13T14:54:06.0733333+00:00

Turns out all is good. It is a matter of time.

MS takes its time to implement the licensing so that they show up in your M365 Admin Center. There was no need to create a new account or any of that. It is said to wait 24-48hrs before they kick in. I though it was an immediate thing.
Anonymous

2025-11-13T14:58:45.8133333+00:00

Hi @Jeff Damhoff, Cc all,

Thank you for providing additional information. I will follow up with the relevant parties to ensure we have the most accurate answer for everyone. Once I have an update, I’ll share it as soon as possible. Thank you for your patience!
Anonymous

2025-11-14T13:56:05.0966667+00:00

Hello @Jeff Damhoff, Hello everyone,

For your scenario, as @Michael Lassek mentioned, changes can take some time to fully populate across the service, so please allow 2–3 days for this process to complete. No action is required during this period.

After that, if you still encounter the same error message, I recommend contacting Microsoft Support so an agent can provide the most effective assistance. You can reach an agent by phone at: Customer service phone numbers

Please keep me updated on the outcome. If you need any further assistance, I’m happy to help!