Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
Error: 5000225 --This tenant has been blocked due to inactivity
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benchan
20
Reputation points
NOTE: I could not find an a Tenant or Entra tag / child tag. None seemed ideal so please move as appropriate.
I have a tenant with a custom domain. It has been working for more than a year, but since last month I cannot login with a tenant user. The error is:
Sign-in failed
Error code: AADSTS5000225
Error message: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 1197d03f-c8a7-44b4-bbfe-2b75110d1e00 Correlation ID: d280ba05-a23b-4cf7-b1fd-5be9c3ba440d Timestamp: 2025-11-10 08:33:54Z
Following the link it sent me to a support chat. They directed me to an link to open a support ticket, but it redirected me to Azure to open the ticket. Then the same error occurs. So I am not able to log a ticket with Microsoft.
Next I logged in with the Azure administrator account (which added the tenant). On the Manage Tenants page when I click the tenant it shows "You do not have access" with a 403 error code.
How can I regain access to this tenant? I would prefer not to recreate it as the require a new onmicrosoft prefix.
Thank you and best regards -- Ben
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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Rukmini 43,915 Reputation points Microsoft External Staff Moderator2025-11-10T10:30:17.8666667+00:00 Hello Ben,
The error you received (AADSTS5000225) means your tenant has been marked as inactive. When a tenant is inactive for a long time, Microsoft applies a login block. If the block lasts more than 20 days, the tenant may be permanently deleted.
Tenant inaccessible due to inactivity
If the block has been in place for less than 20 days, we may be able to restore access by unblocking it. Please provide the following details via private message:
- Tenant ID
- Correlation ID from the login failure
- Timestamp of the failure
- Business impact and reason for restoring the tenant
Note: If this is a test or non-critical tenant, you can create a new one: Quickstart: Create a new tenant in Microsoft Entra ID
Let me know if you have any further queries—feel free to reach out!
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