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Azure for Students activation failed. "No directories found" and support portal login fails (AADSTS16000)
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Venkatesh
0
Reputation points
Hello,
My Azure for Students activation is stuck. I have tried all self-service options and they have all failed.
1. University Email (for verification): PII removed 2. Personal Microsoft Account (for login): PII removed
History of Problem:
My first verification email from Nov 3rd expired.
When I log in with either account, the portal shows "No directories found."
I tried to re-register today, and the process failed with the error "We are sorry, we can not process your request right now."
I am trying to create a support ticket, but I get a login error: AADSTS16000: User account ... does not exist in tenant 'Microsoft Services'.
My account is stuck. Please manually clear my previous attempts and activate the "Azure for Students" subscription on my personal account.
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator2025-11-28T17:56:46.78+00:00 Hello Venkatesh
I have posted the details in private message. Please have a look and let me know if you have any issues.
Thank you
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Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator
2025-12-05T10:21:38.21+00:00 Could you provide an update on the post?
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